GETTING TO KNOW JAMIE WELSH OF HARVEST STRATEGY GROUP
- Reading his answers to the questions below, it is easy to see how much Jamie Welsh cares about the important things in his life. And while one of them might be the New York Yankees, those of us in the ARM industry are fortunate that working in collections is important to him, too. Read on to learn more about Jamie, what it’s like to raise twins, and how “a guy walks into a bar” means more to him than most people. This series is sponsored by Applied Innovation.
TRAINING BYTES: HOW TO BUILD CHALLENGES THAT IMPROVE COLLECTOR PERFORMANCE
- How can one “C” help a “C” build three other “C’s”? The answer is in this week’s Training Bytes video with Mary Shores. In this episode, Mary is joined by Roxie Olivero-Winfield, the training manager at Midstate Collection Solutions, to talk about the benefits of implementing weekly challenges to help collectors improve their consistency, confidence, and communication.
APPEALS COURT UPHOLDS MSJ FOR DEFENDANT IN FDCPA VICARIOUS LIABILITY CASE
- The Eleventh Circuit Court of Appeals has upheld the summary judgment ruling in favor of a defendant that was sued for violating the Fair Debt Collection Practices Act and the Florida Consumer Collection Practices Act because of alleged misrepresentations made by another entity that was collecting on the defendant’s behalf.
CFPB RELEASES SUPERVISORY HIGHLIGHTS ON RESPONSE TO COVID
- The Consumer Financial Protection Bureau has released a special edition of its Supervisory Highlights report, detailing information it received from the entities it regulates about how they have responded to the COVID-19 pandemic.
CROWN ASSET MANAGEMENT PROMOTES FIVE TEAM MEMBERS
- Crown Asset Management, LLC (CAM) today announced the promotion of five team members.
WORTH NOTING: Do you know about “the birthday rule” when it comes to health insurance for your kids? … There were some weird lights in the sky over North Carolina this past weekend … The best jobs in America … Explaining why everyone is talking about GameStop … The best music streaming services to subscribe to … How to get the most financial relief from COVID when filing your taxes this year … The floor exercise that everyone is talking about … Not sure constant vibrations are something that I would want in my house.
Breaking down interrogation techniques
For anyone watching “Wandavision”
The Daily Digest is sponsored by Prodigal. Prodigal is bringing the power of AI and machine learning to lenders, creditors and collection agencies. Prodigal’s world class speech recognition software, monitors every call for compliance and collector performance with its AI trained for optimal accuracy and actionable results. Prodigal unlocks hidden value in a collection contact centre’s vast corpus of unstructured audio data by making it searchable and enabling them to improve compliance, increase operational efficiency and win new clients.
GETTING TO KNOW JAMIE WELSH OF HARVEST STRATEGY GROUP
- Reading his answers to the questions below, it is easy to see how much Jamie Welsh cares about the important things in his life. And while one of them might be the New York Yankees, those of us in the ARM industry are fortunate that working in collections is important to him, too. Read on to learn more about Jamie, what it’s like to raise twins, and how “a guy walks into a bar” means more to him than most people. This series is sponsored by Applied Innovation.
TRAINING BYTES: HOW TO BUILD CHALLENGES THAT IMPROVE COLLECTOR PERFORMANCE
- How can one “C” help a “C” build three other “C’s”? The answer is in this week’s Training Bytes video with Mary Shores. In this episode, Mary is joined by Roxie Olivero-Winfield, the training manager at Midstate Collection Solutions, to talk about the benefits of implementing weekly challenges to help collectors improve their consistency, confidence, and communication.
APPEALS COURT UPHOLDS MSJ FOR DEFENDANT IN FDCPA VICARIOUS LIABILITY CASE
- The Eleventh Circuit Court of Appeals has upheld the summary judgment ruling in favor of a defendant that was sued for violating the Fair Debt Collection Practices Act and the Florida Consumer Collection Practices Act because of alleged misrepresentations made by another entity that was collecting on the defendant’s behalf.
CFPB RELEASES SUPERVISORY HIGHLIGHTS ON RESPONSE TO COVID
- The Consumer Financial Protection Bureau has released a special edition of its Supervisory Highlights report, detailing information it received from the entities it regulates about how they have responded to the COVID-19 pandemic.
CROWN ASSET MANAGEMENT PROMOTES FIVE TEAM MEMBERS
- Crown Asset Management, LLC (CAM) today announced the promotion of five team members.
WORTH NOTING: Do you know about “the birthday rule” when it comes to health insurance for your kids? … There were some weird lights in the sky over North Carolina this past weekend … The best jobs in America … Explaining why everyone is talking about GameStop … The best music streaming services to subscribe to … How to get the most financial relief from COVID when filing your taxes this year … The floor exercise that everyone is talking about … Not sure constant vibrations are something that I would want in my house.
Breaking down interrogation techniques
For anyone watching “Wandavision”
The Daily Digest is sponsored by Prodigal. Prodigal is bringing the power of AI and machine learning to lenders, creditors and collection agencies. Prodigal’s world class speech recognition software, monitors every call for compliance and collector performance with its AI trained for optimal accuracy and actionable results. Prodigal unlocks hidden value in a collection contact centre’s vast corpus of unstructured audio data by making it searchable and enabling them to improve compliance, increase operational efficiency and win new clients.
