SENATE PASSES BILL REPEALING OCC’S ‘TRUE LENDER’ RULE AIMED AT BOOSTING LOAN SALES
- A repeal of a rule that aimed to close a gap in the process of banks selling loans to third parties is a step closer toward its objective and the White House yesterday indicated that should the repeal make it to the desk of President Joe Biden, he will likely sign it into law.
PA. AG RECALLS $18M FROM COLLECTION AGENCIES, WILL REFRAIN FROM PLACING ACCOUNTS WITH FOR-PROFIT AGENCIES MOVING FORWARD
- The Attorney General of Pennsylvania has recalled more than $18 million in student fees that are owed to the state from private collection agencies that were working the accounts and announced that the Commonwealth will no longer send unpaid student fees to for-profit agencies and attempts by a university to send such fees to such agencies “before more consumer-friendly efforts are attempted” will not be approved.
HOW A RURAL HOSPITAL USED DIGITAL ENGAGEMENT TO BOOST COLLECTIONS BY 40%
- A hospital in Alabama should serve as an example to every type of collection operation, be it a third-party agency, creditor, or otherwise, that transitioning away from letters and phone calls and promoting digital engagement with patients and debtors is the best way to thrive in today’s economy.
SPIRE RECOVERY SOLUTIONS CONTINUES SUPPORT OF NAKED WARRIOR PROJECT
- Spire Recovery Solutions is continuing its support of fallen Special Operations Veterans and their families with a recent contribution to Naked Warrior Project, a nonprofit organization that helps to preserve the memory of the fallen while providing support for their families.
TCN LAUNCHES TCN OPERATOR, ITS NEXT-GENERATION CALL CENTER PLATFORM
- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an intuitive interface and a comprehensive set of easy-to-use, automated agent tools and advanced apps that all work together to boost agent productivity and improve customer experience.
WORTH NOTING: Everyone my age should remember playing “Oregon Trail” which is back with an updated version … If you’re worried about a gas shortage, here are some tips to improve your fuel economy … Applebee’s is looking to hire 10,000 workers this month and is offering incentives to those who come for an interview … An innocent bystander that was done in by COVID-19; the all-you-can-eat buffet never hurt anyone … Cool places where you can get your COVID-19 vaccination … If a ransomware attack is not worrying you, maybe it should be … What you might be getting wrong in the rush to have people return to the office … How to snag a good deal on a used car, the prices for which keep rising.
A warm and cozy work-from-home setup
The dark messages behind nursery rhymes
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
