The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success.
There is no doubt that new ways of doing business are revolutionizing the accounts receivable management industry. But it is important to remember that the old ways of doing business worked pretty well, too. Take, for example, the best piece of advice that Diann Jenkins — who has been working in this industry for 44 years — has ever received: smile before you pick up the phone. Something so simple, yet so important. There is so much that can be learned from the people — like Diann — who have helped build this industry to what it is today. Read on to learn more about Diann and her pragmatic approach to making sure things are done the right way.
Name: Diann Jenkins
Job Title: President
Company: Credit Bureau of Jonesboro, Inc.
Length of Time at Current Company: 44 Years
Length of Time in Industry: 44 Years
How did you get your start in the industry?
Right out of High School.
What is your career highlight so far?
Playing a big role in getting our office on computers.
When or how are you most productive?
When I am under pressure to accomplish several tasks at once.
Which industry professional do you admire most?
Rusty Guinn.
What is one thing you do better than everyone else?
Calm down an irate debtor.
What do you like most about this industry?
Helping our clients be successful.
What is one thing you wish you could change about this industry?
The ridiculous laws.
Describe a typical work day.
Checking my backups and emails. Working my emails. Doing downloads from clients. Handling a difficult consumer.
If you weren’t in this industry, what would you be doing?
Courtroom reporter, probably.
The Getting to Know Series is Sponsored By:
What is your guilty pleasure?
Dr. Pepper.
What is the best advice you’ve ever received?
Smile before you answer the phone.
What are you currently reading?
“Hotel Vendome” by Danielle Steel.
What is one fact you’d like everyone in the industry to know about you?
I don’t have much patience for laws made by people who know so little about our industry, but I will jump through hoops to be in compliance.
Who else would you like to see answer these questions?
Christi Mattix.
The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success.
