The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success.
From emptying the garbage cans to ACA Unit Leader of the Year. If Kelsi Hamilton can come this far, then the sky is the limit for what the future holds for the Director of Compliance and Legislative Affairs at Dynamic Collectors in Chehalis, Wash. Principled and dedicated, Kelsi’s passion for the industry comes through loud and clear in her answers to the questions below. Read on to learn more about Kelsi, her love of Lemon Drops, and how lobbying is in her blood.
Name: Kelsi Hamilton
Job Title: Director of Compliance & Legislative Affairs
Company: Dynamic Collectors, Inc.
Length of Time at Current Company: 20 years in October
Length of Time in Industry: 20 years in October
How did you get your start in the industry?
I started out as a part-time student employee during my senior year of high school! I did data entry, filing, and emptied garbage cans.
What is your career highlight so far?
Being selected as ACA Unit Leader of the Year in 2019.
When or how are you most productive?
I am most productive under deadlines and by writing things down in my day planner.
Which industry professional do you admire most?
Roger Weiss — he is funny and so giving with his knowledge and time to others in the industry.
What is one thing you do better than everyone else?
I am good at being decisive and problem solving.
What do you like most about this industry?
The relationships.
What is one thing you wish you could change about this industry?
The stigma that debt collectors are the “bad guys.” It’s important and continuous work to push back against.
Describe a typical work day.
It always starts with coffee! Other than that, it really depends on the day! I like having flexibility and that the day is not always the same.
If you weren’t in this industry, what would you be doing?
Lobbying for issues important to me — like education policy.
The Getting to Know Series is Sponsored By:
What is your guilty pleasure?
Lemon drops or reading by the beach in the sunshine. I also love a good nap!
What is the best advice you’ve ever received?
Jon Acuff’s book “Soundtracks” was full of some of the best advice I’ve gotten in a while! You can turn overthinking into a super power. Check out this book, you won’t be disappointed.
What are you currently reading?
“We Will Not Be Silenced” by Erwin Lutzer.
What is one fact you’d like everyone in the industry to know about you?
I love Jesus, my family, friends, and my team. I am nothing without them!
Who else would you like to see answer these questions?
Jennifer Whipple from Collection Bureau Services in Missoula, Mont.
The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. Partner with a company who understands your business challenges and evolves to provide cutting edge technology to overcome those challenges and achieve success.
