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Home Daily Digest

Daily Digest – October 13. Ex-CEO Pleads Guilty in Pay-to-Play Scandal; Higher Utility Bills and More Shutoffs Causing Problems for Consumers

mikegibb by mikegibb
October 13, 2021
in Daily Digest
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EX-COLLECTION AGENCY CEO PLEADS GUILTY IN PAY-TO-PLAY SCANDAL

  • The former owner of a collection agency pleaded guilty yesterday to one count of making payments to support the former Circuit Court Clerk of Cook County, Illinois, while the company he ran entered into a deferred prosecution agreement and will pay a $225,000 fine. Donald Donagher, who ran Penn Credit Corp., will be sentenced on January 21.

HIGHER UTILITY BILLS AND MORE SHUTOFFS CAUSING PROBLEMS FOR CONSUMERS

  • The amount of unpaid utility debts in the United States is expected to hit $24.3 billion by the end of this year, up from $9.8 billion at the end of July, according to data released by the National Energy Assistance Directors’ Association, which is causing problems for millions of Americans who are facing debt collectors and shut-off notices as pandemic-related moratoriums are expiring.

CHOPRA SWORN IN AS CFPB DIRECTOR, LAYS OUT VISION FOR AGENCY GOING FORWARD

  • Rohit Chopra said in a message to his new employees and fellow regulators yesterday that he is looking forward to shifting “market power toward consumers and law-abiding businesses” now that he has officially been sworn in as the new Director of the Consumer Financial Protection Bureau.

ARE THE DAYS OF ‘THE CUSTOMER IS ALWAYS RIGHT’ OVER?

  • People are getting angrier and it is now beginning to have an impact on the people who all-too-often are the recipients of that rage — the workers and employees who deal with the general public — which includes collectors speaking to individuals with unpaid debts.

WORTH NOTING: What is the perfect ratio of peanut butter and jelly on a PB&J sandwich? (Answer 100-0) … If you care who Ron Howard would want to reprise of role of Richie Cunningham on a “Happy Days” revival … If you want to buy the “Sabrina the Teenage Witch” house, now is your chance … That’s quite a fetching choker that this elk was wearing … The best wildlife photos of the year … The work-life balance “is a lie” according to a Fortune 500 CEO … How to use your phone to help you identify any song … William Shatner is about to go where he has never gone before.

The “Secret Sauce” to hiring

How to organize your kids’ artwork

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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