GETTING TO KNOW CHRIS DUNKUM OF FIRST COLLECTION SERVICES
- Chris Dunkum may have been born and raised in the collection industry, but he still approaches each day like someone who is stepping into this world for the first time, bringing new ideas, a desire to innovate, and to upend the status quo. Chris might never be as happy as when he is standing in front of a whiteboard. Read on to learn more about Chris, his firm belief that this industry can be a solution for both clients and consumers at the same time, and what it means when you hear rap music coming out of his office. This series is sponsored by Applied Innovation.
JUDGE GRANTS PLAINTIFF’S MOTION TO REMAND FDCPA CLASS ACTION BACK TO STATE COURT
- Many in the industry have lauded a series of rulings released in the past year that have raised the bar for plaintiffs to establish they have suffered an actual, concrete injury in order to have standing to sue. This has created a new dynamic, where plaintiffs are opting to file lawsuits in state courts — which have different, often lower bars, to establish standing — while defendants try to argue that the plaintiffs did suffer a concrete injury and their cases should be heard in federal court. In many of those cases, like the class action in question here, judges are siding with the plaintiffs and granting motions to remand cases back to state court, from whence they came. This might be one of those unintended consequences that people talk about all the time.
APPEALS COURT AFFIRMS RULING FOR DEFENDANT IN DISCRIMINATION CASE
- The Eleventh Circuit Court of Appeals has affirmed a lower court’s summary judgment ruling in favor of a financial institution that was accused of firing an employee based on her race and gender, in a case involving employees with access to customer’s sensitive personal information who also had second jobs that might capitalize on that access.
BANK SUSPENDS COLLECTION ACTIVITIES IN WAKE OF WIDENING ‘ISSUES’
- The largest bank in Denmark — also one of the largest financial institutions in Europe — announced yesterday that it has suspended all of its debt collection activities and has earmarked $8 million in compensation and restitution for nearly 8,000 customers from whom it overcollected for years. The problem is so pervasive that the bank might not be able to resume any collection activities until 2023 at the earliest, according to a published report.
DCM SERVICES ANNOUNCES MEMBERSHIP WITH TRMA
- DCM Services, LLC, the industry leader in data and contact management solutions for the estate and specialty receivables recovery market, has become the newest business affiliate member of the Telecommunications Risk Management Association. This new partnership will be mutually beneficial, allowing both organizations to share best practices, benchmarking data, and other relevant information to elevate the industry.
WORTH NOTING: Like you needed more proof that nothing good comes from driving 156 mph while drunk … The amount of screen time for teenagers has doubled during the COVID-19 pandemic … Tom Hanks recreated going to space on a talk show and saved himself a lot of money … How some employers held onto workers during The Great Resignation … You can get a free taco at Taco Bell today … Why flying is about to get a lot worse … Early Black Friday deals if you are in the market for a new TV … Another reason not to skimp on the amount of sleep you are getting.
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The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
