HOW COMPANIES HAVE ADAPTED THEIR TRAINING UNDER REGULATION F
- There is a lot of muscle memory in being a debt collector. From the time you begin training to the many similar phone conversations that are had day in and day out, there is a lot of repetition. It can be tough to unlearn certain behaviors and it can be easy to fall back into old habits. This has made training collectors for the changes brought on by Regulation F more difficult for companies in the accounts receivable management industry. Companies have had to get creative with their training to teach and reinforce the changes that collectors need to make during conversations with consumers. A panel of experts recently shared their experiences and perspectives during a webinar sponsored by Peak Revenue Learning.
JUDGE DENIES MTD IN AMENDED CFPB DEBT COLLECTION CASE
- An Appeals Court judge, sitting in the District Court for the District of Delaware by designation, has denied a motion to dismiss filed by 15 defendants who were sued by the Consumer Financial Protection Bureau for engaging in illegal debt collection practices related to student loans, because the defense raised by the defendants is “premature” and needs to be made at the summary judgment stage instead. The case had been dismissed earlier this year, but the CFPB filed an amended complaint, which now is allowed to proceed.
JOB LISTINGS – DECEMBER 15
- Click here to see a sampling of job listings in the accounts receivable management industry that have been posted recently. The listings offer insight into who is hiring, what they are offering, and opens doors to potential new opportunities.
NCLC LOBBYING CFPB ON RENTAL DEBT ISSUES
- The National Consumer Law Center has released the results of a survey it conducted of legal aid and non-profit attorneys indicating a dramatic rise in the number of lawyers representing consumers who have rental debt, identifying it as a “barrier to decent housing,” especially for individuals with low income or minorities, and sent the results to the Consumer Financial Protection Bureau, asking it to protect consumers so they can obtain “decent and affordable housing.”
WASH. AG PROPOSES BILL TO EXPAND CHARITY CARE
- The Attorney General of Washington State is planning to introduce a bill during the next legislative session that seeks to increase the eligibility for full write-offs on out-of-pocket medical bills for more than 1 million residents of the state.
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The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
