March 10 2022 — FedChex, a leader in providing Depository, Treasury, and Risk Management solutions for business and financial institutions, has partnered with CollaborationRoom.ai to support its work-from-home agents
By using CollaborationRoom.ai’s platform, FedChex will be able to engage with its contact center agents who are working remotely, ensuring compliance and a commitment to providing the best experience for the company’s clients. The CollaborationRoom.ai platform measures and tracks agent engagement and creates a direct link between contact center agents and their supervisors, replicating the in-office training and quality assurance dynamic in a remote or virtual setting.
“We are excited to use CollaborationRoom’s software to help us maximize agent productivity, enhance our compliance and quality assurance programs, and continue to offer best-in-class service to our clients,” said Michelle Kelley, VP of Operations at FedChex. “Prior to using Collaborationroom.ai we had tried various other tools with limited success. Collaborationroom.ai ability to let supervisor see agent’s screens and video in real time enables the supervisor to interact with their teams as if they are in a brick-and-mortar facility.”
CollaborationRoom.ai’s innovative and cutting-edge agent engagement platform works for contact centers, business-process outsourcing providers, collection agencies, and call centers of all shapes and sizes. It facilitates communication, helps maintain quality control, and enhances compliance, all of which have become critical functions for companies managing remote workforces during the COVID-19 pandemic.
“We knew FedChex had many other options to choose from and are excited they partnered with us. Our product is designed for Contact Center, BPO space and to replicate workflows that companies had when they were in a brick-and-mortar facility ” said Sameer Maini, the Founder and Chief Executive of CollaborationRoom.ai.
To learn more about FEDChex, please visit https://www.fedchex.com/
To learn more about CollaborationRoom.ai, please visit www.CollaborationRoom.ai
