May 17, 2022 — RGS Financial, a leading nationwide provider of call center solutions, has expanded its use of Collaborationroom.ai for supporting its work-from-home agents. By using CollaborationRoom.ai’s platform, RGS will be able to engage its contact center agents working remotely, ensuring compliance and a commitment to providing the best experience for their clients. The platform measures and tracks agent engagement and creates a direct link between contact center agents and their supervisors, replicating the in-office training and quality assurance dynamic in a remote or virtual setting.
“We are excited to expand the use of CollaborationRoom’s software to help us maximize agent productivity, enhance our compliance and quality assurance programs, and continue to offer best-in-class service to our clients,” said Larry Baker, RGS’s Vice President of Operations. “This partnership illustrates our commitment and dedication to providing the safest working environment for our employees without sacrificing the quality of the work we do.”
CollaborationRoom.ai’s innovative and cutting-edge agent engagement platform works for contact centers, business-process outsourcing providers, collection agencies, and call centers of all shapes and sizes. It facilitates communication, helps maintain quality control, and enhances compliance, all of which have become critical functions for companies managing remote workforces during the COVID-19 pandemic.
“We are excited for the opportunity and continued growth with RGS Financial,” said Sameer Maini, the Founder and Chief Executive Officer of CollaborationRoom.ai.
To learn more about RGS Financial, please visit https://www.rgsfinancial.com/
To learn more about CollaborationRoom.ai, please visit http://www.collaborationroom.ai
