HOW COLLECTORS SHOULD RESPOND TO COMMON SCENARIOS WITH CONSUMERS
- Good collectors understand that winning a call is about getting a payment from a consumer, not winning a debate or conversation about who is right and who is wrong. It can be just as important not to address certain comments that a consumer might make during a conversation just to keep it flowing in the right direction instead of taking the call on a tangent about who’s right and who’s wrong. Because that tangent might not have a road that can get you back to the main point of the conversation and then the call is lost. Knowing what to say and when to say it was a key point made by a panel of experts on a webinar recently where they role-played different scenarios between consumers and collectors to illustrate the different ways that collectors can manage common and uncommon situations. The webinar was sponsored by Peak Revenue Learning.
CLASS ACTION ACCUSES COLLECTOR OF VIOLATING FDCPA VIA TEXT MESSAGE
- A class-action complaint has been filed in federal court in North Carolina accusing a collector of violating the Fair Debt Collection Practices Act by sending a text message to a consumer that created “a false sense of urgency” because of how it was worded, and for not identifying itself as a debt collector when it was contacted by the plaintiff.
NEW DATA INDICATES MORE CONSUMERS STRUGGLING TO MAKE ENDS MEET
- More than half of all consumers across the country are going into debt, borrowing money, or using their savings to cover their expenses right now as a result of higher prices for everything from gas to groceries, according to the results of a survey conducted by the National Retail Federation. The data is yet another sign of just how much consumers are suffering when trying to make ends meet.
JUDGE GRANTS MSJ FOR DEFENDANT IN FDCPA CASE OVER EARLY OUT COLLECTION EFFORTS
- A District Court judge in Illinois has granted a defendant’s motion for summary judgment after it was sued for allegedly violating the Fair Debt Collection Practices Act, ruling that the defendant was engaged in early-out collections and that it was not attempting to collect on a debt that was in default when it contacted the plaintiff.
WORTH NOTING: I don’t think an “Ooops, my bad” will cover this kind of mistake … In honor of Father’s Day, the best one-liners and advice from dads … The best places to take dad for dinner on Father’s Day … Why you should forego having employees walk on hot coals at your next company retreat … How to make meetings more inclusive for us introverts … It’s never too early to start getting ready for Prime Day … A lot of people are going out shopping these days … The lengths that some people are going to in order to buy a car.
Funny Friday, Part I
Funny Friday, Part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
