APPEALS COURT VACATES CLASS CERTIFICATION IN FDCPA CASE
- In a case that was defended by the team at Malone Frost Martin, the Court of Appeals for the Fifth Circuit has overturned certification of a Fair Debt Collection Practices Act class action, ruling that the plaintiff lacked standing to file her lawsuit because she did not suffer a concrete injury after receiving a collection letter that failed to disclose the statute of limitations on the underlying debt had expired.
COMPLAINT ACCUSES AGENCY OF ATTEMPTING TO COLLECT SETTLED DEBT
- A complaint has been filed in federal court in Colorado, accusing a collector of violating the Fair Debt Collection Practices Act for attempting to collect a debt that had previously been settled with another agency, saying that the agency “would not yield” to the evidence provided by the plaintiff that the debt had been settled. This content is sponsored by WebRecon.
HOW TO MAKE YOUR COMPANY ATTRACTIVE TO MEMBERS OF GENERATION Z
- By the end of this decade, the number of members of Generation Z (born between 1997 and 2012) who enter the workforce is going to more than triple in size, and will account for 30% of total employment. The behaviors and expectations of those individuals is a lot different than the generations that came before it, and companies who want to be successful need to understand how to make themselves attractive to those Zoomers.
VERIZON UPGRADES CALL FILTER TO START LABELING CALLS FROM UNSAVED NUMBERS
- Verizon has announced further enhancements to its Call Filter product that will now categorize calls when the caller is not saved in the recipient’s contact list, seeking to provide an extra layer of protection and information to its customers when they receive calls from unknown sources.
WORTH NOTING: After 75 years, hasn’t the statute of limitations on returning books expired? … Bring Your Own Cup Day is coming back to 7-Eleven … The CEO who posted a selfie of himself crying after having to lay off employees for the first time is not going over well … The CEO of Navient on whether he thinks the student loan payment pause will be extended … A lot of people are worried about being able to pay for housing … Is your state in the red zone for the “extreme heat belt”? … The average monthly payment for a new car now exceeds $700 … Dealing with flight delays? Blame Florida.
Trailer Tuesday, part I
In honor of the (so-so) finale last night, a Trailer Tuesday callback
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
