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Home Daily Digest

Daily Digest – November 2. Utility Company Fined $4.5M For Pandemic Collection Efforts; Judge Grants MSJ Over Letter Sent to Represented Individual

mikegibb by mikegibb
November 2, 2022
in Daily Digest
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UTILITY COMPANY FINED $4.5M BY CONN. REGULATORS FOR PANDEMIC COLLECTION EFFORTS

  • State regulators in Connecticut have assessed a $4.5 million fine against a utility company that was accused of attempting to garnish the wages of customers during the COVID-19 pandemic without first informing them of the availability of payment plans, which was required under state law.
  • More details here.

JUDGE GRANTS MSJ FOR DEFENSE IN FDCPA CASE OVER LETTER SENT TO REPRESENTED INDIVIDUAL

  • A District Court judge in Illinois has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case, ruling that a letter sent to the plaintiff in response to a dispute does not constitute a communication in connection with the collection of a debt.
  • More details here.

TASK FORCE LAUNCHES ENFORCEMENT ACTIONS AGAINST ALLEGED ILLEGAL ROBOCALLERS

  • An anti-robocall task force comprised of 51 different attorneys general has initiated an enforcement action against two telecom companies that have not responded to civil investigative demands seeking answers about their operation. Petitions have been filed in Indiana state court to compel the participation of the companies, including answering interrogatories and producing call data records that detail the volume and content of call traffic that the companies are transmitting to consumers.
  • More details here.

23 COMPANIES SEEKING COLLECTION TALENT

  • Companies like Harvest Strategy Group, PRA Group, Goldman Sachs, Spring Oaks Capital, CollectTech.com, and SmileDirectClub are among those looking to fill vacancies in their collection operations.
  • The job listings are great for those looking for work and are also great tools for companies to use as sources for ideas about what to include in their own job descriptions and to see how other companies write their job ads.
  • More details here.

WORTH NOTING: Researchers are digging into what causes Alzheimer’s Disease … What to do with your leftover pumpkins and jack-o-lanterns … Here is your chance to get a first edition copy of the Constitution … The do’s and don’ts of using psychology in the workplace … Tips to help you write a good cover letter … How you can save money on Thanksgiving this year … Google has made its assistant more kid friendly … Why you should check to see if you can stand one one leg for 10 seconds.

Movie Clip Wednesday, part I

Movie Clip Wednesday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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