GETTING TO KNOW JON DAANE OF TEC SERVICES GROUP
- Jon Daane might be the only person who has ever started working in the ARM industry because of scuba diving. There’s probably a good metaphor that connects scuba diving and debt collections — looking for buried treasure, perhaps? — but Daane’s presence in the industry has been most welcome and most rewarding. Read on to learn more about Jon, his unique reason for liking this industry so much, and why he’ll never buy a flamethrower.
- More details here.
- This series is sponsored by Applied Innovation.
APPEALS COURT TOSSES TCPA CASE BASED ON FOOTNOTE IN FACEBOOK RULING
- The Court of Appeals for the Ninth Circuit, in affirming the dismissal of a case at the District Court level, has held that in order for technology to meet the definition of an automated telephone dialing system, it must generate and dial random or sequential telephone numbers, based on how the Supreme Court interpreted the definition in the Telephone Consumer Protection Act.
- More details here.
APPEALS COURT UPHOLDS RULING FOR HOSPITAL IN ADA CASE OVER CALL CENTER SUPERVISOR WITH MS
- The Court of Appeals for the Eighth Circuit has upheld a summary judgment ruling in favor of a hospital that was sued for violating the Americans with Disabilities Act and state law in Missouri for not accommodating a supervisor in the customer service department who trained and managed agents who assisted patients over the phone when the supervisor was diagnosed with multiple sclerosis and sought to be able to work from home when his condition flared up.
- More details here.
CFPB RELEASES SUPERVISORY HIGHLIGHTS, POINTS TO ISSUES WITH CREDIT REPORTING, DEBT COLLECTION
- The Consumer Financial Protection Bureau yesterday released its latest Supervisory Highlights report, which chronicles the issued uncovered during examinations conducted by the Bureau during the first half of 2022. The issues are used to help drive the Bureau’s decisions regarding rulemaking and enforcement actions and have been cited as a great opportunity for those regulated by the CFPB to get a glimpse into what the CFPB is seeing and how it is likely to act on those observations.
- More details here.
WORTH NOTING: It’s official – Congress will be divided for the next two years … Experts weigh in on whether you should drink water before going to bed … A lot of people are putting off financial milestones like home renovations and buying cars … How to tell if someone is lying … Will salary transparency help raise your income? … If you’re banking on rising house prices for anything in the near future, you’re likely to be disappointed … How employers can deal with absences related to RSV, Flu, and COVID-19 … How to clean your keyboard.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
