COLLECTOR FACING FDCPA, REG F CLASS-ACTION OVER NON-MVN SENT TO CONSUMER
- A collector is facing a class-action complaint for allegedly violating the Fair Debt Collection Practices Act and Regulation F by sending an initial notice — that was not the Model Validation Notice — which did not specifically mention the itemization date — but did reference the charge-off date — while also referencing an “open date” that came more than two years after the “chrage-off” [sic] date.
- More details here.
- This series is sponsored by WebRecon
JUDGE GRANTS MSJ FOR PLAINTIFF IN FDCPA CLASS-ACTION OVER DISPUTE NOTIFICATION
- This is one of those “This sounds like it might be a big deal, but I need to remind everyone that I’m not a lawyer so there’s a good chance this isn’t the big deal I think it is” type of case, but a District Court judge in Massachusetts may have just ruled that a plaintiff has standing to sue because he received a letter from the defendant that was “inconsistent with the required validation notice” language and granted the plaintiff’s motion for summary judgment.
- More details here.
HOW CONSUMERS DETERMINE WHICH BILLS THEY ARE GOING TO PAY
- Getting into the heads of consumers is an important part of being a good debt collector and a good debt collection agency. Knowing how consumers prioritize what bills they are going to pay and which ones they might not can be incredibly useful in scoring accounts, prioritizing which accounts to call, and building an effective strategy. Perhaps something that companies in the accounts receivable management industry did not know is that when it comes to prioritizing which bills to pay, one of the biggest factors for consumers is the amount of friction in making the payment — bills that are easier to pay are more likely to get paid that bills that are harder to pay.
- More details here.
DRAFT MEDICAL COLLECTION BILL CIRCULATING IN COLORADO
- A bill is being circulated in the Colorado legislature — which is also backed by the state’s Attorney General — that would cap the interest rate on medical debt, establish requirements on medical debt payment plans, and make violations of surprise or balance billing laws a deceptive trade practice, among other provisions.
- More details here.
WORTH NOTING: One business school professor is openly encouraging his students to cheat … This is one type of therapy I know I will never try … Tips to help you see the world on the cheap … How to keep the wrong people from being promoted to management … Advice from Jeff Bezos on how to lead a meeting … The essential tools you should have in your home … The most underrated skill all people have, especially us introverts … Today is National Fun at Work Day.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
