FFAM360’s Matt Maloney may have been born into the accounts receivable management industry, but he’s not stuck in the past when it comes to collecting debts. Investments in technology and understanding the importance of surrounding yourself with smart people have helped Maloney grow FFAM360 into an operation with six different companies that manage receivables at every stage of the consumer lifecycle.
One of the biggest constants in the industry is change, Maloney said, and how you adapt to that change determines whether you succeed or fail. From the enactment of the FDCPA 45 years ago to the growth of fintech companies today, collection operations have faced new obstacles and continued to grow and thrive. A lot of that has to do with the people in this industry. Maloney talks about how you start to emulate the five people you are around the most and the importance of making sure those people are the kind of people you want to be around. Maloney also talks about the importance of being curious.
“I kind of have an insatiable appetite for curiosity,” he said. “It drives my wife crazy in terms of like, ‘she’s like ‘You’re never satisfied. You’re always trying to push the status quo. Why do you want to know more about that?’ … But that that appetite for curiosity has always pushed me to challenge the status quo and it’s kind of led me to have a mindset that I don’t believe that, frankly, anything’s out of reach.”
In partnership with Lamm and the team at Corporate Advisory Solutions, AccountsRecovery.net is thrilled to publish the latest interview in the “Behind the Curtain” series. The objective of the series is to engage in discussions with leaders of the accounts receivable management industry to learn more about their origin story, their view of the industry today, and their vision for how the industry is going to change in the future.
A new Behind the Curtain is released every few weeks. If you know someone who would make for a good candidate, please email me.
Each video is broken down into six parts to make it easier to watch. Enjoy!
