GETTING TO KNOW NINA CUNNINGHAM OF ILLINOIS COLLECTIONS
- One of the great benefits in publishing these profiles week after week is the chance to shine a spotlight on people whose contributions to the industry help keep moving it forward but who maybe haven’t risen to a level of prominence … yet. Nina Cunningham, who has owned her own collection industry for the past five years, fits that bill. Putting in the long hours it takes to run her own business is rewarding for Cunningham, who knows that her work keeps people from losing their jobs. Read on to learn more about Cunningham, the pride she has in her family, and why you shouldn’t judge her for liking reality television.
- More details here.
APPEALS COURT REMANDS FDCPA CASE TO DETERMINE IF PLAINTIFF HAS STANDING
- The Court of Appeals for the Ninth Circuit has remanded a Fair Debt Collection Practices Act case back to the District Court to determine whether the plaintiff had standing to file his lawsuit in the first place. The plaintiff, who appealed nearly five years ago, will now have to prove he suffered a concrete injury in order for the case to proceed.
- More details here.
JUDGE GRANTS MOTION TO COMPEL ARBITRATION IN TCPA CLASS ACTION
- A Magistrate judge in New York has granted a defendant’s motion to compel arbitration in a Telephone Consumer Protection Act class-action case involving debt collection calls that were made to the plaintiff for a company credit card years after the plaintiff stopped working at the company.
- More details here.
CFPB REPORT SPOTLIGHTS JUNK FEES AS WHITE HOUSE URGES STATES TO CRACK DOWN
- The Consumer Financial Protection Bureau yesterday released a special version of its Supervisory Highlights report, breaking down all of the “unlawful junk fees” it found in deposit account products and loan servicing products, such as auto loans, mortgages, student loans, and payday lending. The fees included excessive late fees and pay-to-pay payment fees and kickbacks related “to certain types of payments “the most common payment methods.” At the same time, the White House hosted a virtual meeting yesterday with hundreds of state legislators discussing enforcement and legislation against junk fees. As part of that meeting, the White House released a guide to help states crack down on junk fees to help lower costs for consumers.
- More details here.
WORTH NOTING: Believe it or not, but there are still things that need floppy disks to run … Looking back on “The Big Lebowski” as it turns 25 … Tips to help you skip the Daylight Savings Time hangover … If you’re going to make Easter candy in the shape of a bunny rabbit, it better not look like something else … Ways you can display emotional intelligence, even if you don’t have any … Researchers have now concluded that money can, in fact, buy happiness … A former vice president at Google shares the top skill she looked for during job interviews … Apparently there is a fine line between trying to give kids candy and participating in Random Acts of Kindness day.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
