JUDGE GRANTS MTD IN FDCPA CASE OVER EMAILS SENT TO REPRESENTED CONSUMER
- Some good news to all the companies that are being sued for allegedly violating the Fair Debt Collection Practices Act because they contacted an individual after being notified that he or she is being represented by an attorney — a District Court judge in Illinois has granted a defendant’s motion to dismiss after it was accused of doing so, ruling the plaintiff lacked standing to sue because she did not suffer a concrete injury as a result of the communication.
- More details here.
THREE KEYS TO BUILDING AN EFFECTIVE NEW HIRE TRAINING PROGRAM
- Building an effective training program is like sending new hires back to school, and that includes trying to make the process as enjoyable and fun as possible, according to the panelists on a recent webinar who discussed different ways to make training as effective as possible, which was sponsored by Peak Revenue Learning.
- More details here.
HOW MUCH CONSUMERS TRUST STORING THEIR PAYMENT CREDENTIALS WITH YOU
- Consumers have strong feelings on where they store their payment card information online, according to the results of a new survey. While trust in vault services is increasing, it’s important for companies in the accounts receivable management industry to know where consumers stand and to incorporate this information into their processes to make paying debts via their portals as frictionless as possible.
- More details here.
EXPERTS SHARE CONTEXT ON CASES IMPACTING ARM INDUSTRY
- Industry experts Leslie Bender, Brent Yarborough, Xerxes Martin, Laurie Nelson, Virginia Bell Flynn, Monica Littman, Brit Suttell, and Patrick Newman provide their perspectives and analysis of the legal and compliance trends shaping the ARM industry.
- More details here.
- This series is sponsored by Bedard Law Group
WORTH NOTING: If you are thinking about getting married, here are five questions you need to ask before you ask … Just how much faster professional sprinters are than the rest of us … Customer rage is on the rise … What science can teach us about having better conversations at work … Scientists may have uncovered a secret to longevity … If you are overwhelmed with all the shows to stream, here is a guide to help you get started (and you can always reach out to me for recommendations, too) … The phrases that show you have a high level of emotional intelligence … A question I know we are all asking — is it legal to dumpster dive in Alabama?
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
