APPEALS COURT AFFIRMS RULING FOR DEFENDANT IN FCRA REASONABLE INVESTIGATION CASE
- When reduced to a he-said, she-said situation as to whether a furnisher conducted a reasonable investigation into a dispute, a defendant saying it conducted a reasonable investigation — without evidence that proves it didn’t — is not enough, the Court of Appeals for the Second Circuit has ruled in a Fair Credit Reporting Act case.
- More details here.
THE BALANCING ACT OF PAYMENT PORTAL VERIFICATION
- If you have listened to any of my webinars that talk about technology, the future of collections, payment portals, physics, or family relationships, you will have no doubt heard the word “friction” used. In many of these instances, friction is a bad thing. The harder you make something, the less likely that someone will do it. If a consumer knows he or she is going to need to visit their safe deposit box to get a copy of a document that is needed to log into a website, chances are they are just going to say “screw it” and not do it.
- More details here.
HOUSE MEMBER ANNOUNCES PLAN TO INTRODUCE LEGISLATION AIMED AT EXPANDING ATDS DEFINITION
- The author of the TRACED Act is planning to introduce new legislation aimed at fixing the “loopholes” related to robocalls being made by automated telephone dialing systems. (ATDS)
- More details here.
MEANINGFUL INSIGHTS ON RECENT COURT RULINGS
- Court rulings can change how you attempt to collect on debts, so staying on top of the rulings — and what they mean — is incredibly important. Read this week’s Compliance Digest to get meaningful insight and context from Leslie Bender, Mitch Williamson, Stacy Rodriguez, Christopher Morris, Rick Perr, and David Schultz.
- More details here.
- This series is sponsored by Bedard Law Group
PRA GROUP EARNS TWO SILVER STEVIE AWARDS FOR ACHIEVEMENTS IN DIVERSITY & INCLUSION MANAGEMENT
- PRA Group, Inc. (Nasdaq: PRAA), global leader in nonperforming loans, was honored this week with two Silver Stevie® Awards during the 21st Annual American Business Awards®.
- More details here.
WORTH NOTHING: What you need to know about Juneteenth … A woman who woke up during her wake died a week later. Are they sure this time? … Speaking with a Southern accent could cost you a 20% wage penalty, according to a new study … The most in-demand professional certifications that you can get right now … How artificial intelligence can help you make more money … What you need to know about a ransomware attack that is hitting schools, governments, and businesses … How much you need to work if you make minimum wage and want to be able to afford a reasonable two-bedroom apartment … Trying to get to the bottom of who invented Flamin’ Hot Cheetos.
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
