COLLECTOR SUED FOR SENDING 19 EMAILS AFTER CONSUMER DISPUTED DEBT
- If you are going to communicate with consumers via email, and allow them to send email back to you, then companies need to be ready to reply to those emails. A collector is facing a Fair Debt Collection Practices Act suit for allegedly failing to respond to an email dispute submitted by the plaintiff and sending additional emails without allegedly validating the debt.
- More details here.
- This series is sponsored by WebRecon
JUDGE DISMISSES TRIO OF FDCPA SUITS FILED BY SAME PLAINTIFF FOR BEING FRIVOLOUS
- A District Court judge in Georgia has dismissed three separate Fair Debt Collection Practices Act lawsuits filed by a plaintiff representing himself, ruling that in each of the cases the plaintiff failed to provide enough evidence to confirm that any of the defendants were, in fact, debt collectors.
- More details here.
TELECOM CARRIERS, AGGREGATORS ANNOUNCE NEW REQUIREMENTS FOR SMS, MMS CAMPAIGNS
- In news that was first reported by ACA International, a number of telecom carriers and aggregators have announced that companies will be required to use 10-digit telephone numbers, known as 10DLC, to send text messages to consumers starting July 5.
- More details here.
MORE CONSUMERS WILLING TO LEAVE AFTER ONE BAD EXPERIENCE: SURVEY
- It takes a lifetime to earn someone’s trust and a second to destroy it. We’ve all heard sayings like that and the stories that prove it to be true. Seventy-three percent of consumers are likely to abandon a brand after a poor customer experience, according to the results of a nationwide survey conducted by TCN. That figure has jumped significantly in the past two years as consumers’ expectations have ratcheted upwards.
- More details here.
WORTH NOTHING: Scientists say they have found the “spark” that sets off Alzheimer’s and Parkinson’s diseases in the brain … A 99-year-old woman is going viral on Tiktok for her sage advice … How fraudsters are using artificial intelligence to help them scam people … Settling the debate once and for all on whether cameras should be on for work calls … Signs you are hiring wrong and how to fix them … The best sunglasses for every type of outdoor adventure … How to keep inflation from harming your finances … The two words that are the worst thing a parent can tell a child, according to an education expert.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
