COLLECTOR FACING CLASS-ACTION FOR NOT RESPONDING TO VALIDATION REQUEST IN SPANISH
- A collector is facing a class-action Fair Debt Collection Practices Act lawsuit in Florida for writing a response to a validation request in English to a letter that was submitted in Spanish. The suit also accuses the defendant of violating provisions of Regulation F.
- More details here.
- This series is sponsored by WebRecon
COLLECTION LAW FIRM FIGHTING CFPB CID FILES PETITION WITH SUPREME COURT
- As expected, a collection law firm that has been fighting a Civil Investigative Demand from the Consumer Financial Protection Bureau for five years has submitted a petition to the Supreme Court to hear arguments in its case, positing that the funding structure of the agency violates the Appropriations Clause of the Constitution and renders the CID unenforceable.
- More details here.
CFPB REPORTS HIGHLIGHT COLLECTION PROBLEMS FACING SOUTHERNERS
- Residents living in the Southern states are more likely to have unpaid medical debts, but are also more likely to benefit from recent changes to credit reporting guidelines regarding medical debts, according to a report issued this week by the Consumer Financial Protection Bureau.
- More details here.
TECH COMPANY RELEASES WHATSAPP-BASED CHAT PLATFORM FOR COLLECTORS
- In advance of a webinar I am hosting next week on the topic of “What’s the Next New Channel?” comes news that a technology company called Credgenics has released a WhatsApp-based two-way chat platform for debt collectors.
- More details here.
EMPIRE CREDIT PARTNERS WITH SKIT.AI TO ACCELERATE ITS REVENUE RECOVERY AND EASE CUSTOMERS’ DEBT RESOLUTION
- Skit.ai, a global conversational voice AI vendor for the Account Receivable Management (ARM) industry in the U.S., today announced that it has deployed its Augmented Voice Intelligence Platform within Empire Credit and Collections Inc., a leading Debt Collection Agency based in NYC, offering No Recovery and No Fee Debt Collections. This partnership enabled the agency to automate its outbound calls with conversational voice AI, accelerating revenue recovery and enhancing customer experience (CX).
- More details here.
WORTH NOTHING: Five tips for people who want to start running … How to tell if your local McDonald’s is a “good one” according to a former corporate chef … A lot of members of Generation Z prefer to use cash … How to actually increase your productivity at work … A ranking of the states, according to how much people pay for auto insurance … What happened when twins did the same workout for three months, but one of them exercised for half as long as the other … Women may be disproportionately affected by artificial intelligence than men … How to shop like a pro on Amazon Prime Day.
Funny Friday, part I
Funny Friday, part II
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