COLLECTOR FACING FDCPA SUIT FOR ALLEGEDLY SENDING COMMUNICATION AFTER RECEIVING REFUSAL-TO-PAY LETTER
- A plaintiff has filed a lawsuit against a debt collector for allegedly violating the Fair Debt Collection Practices Act because the plaintiff mailed a refusal-to-pay letter to the defendant after he received a collection letter from an attorney’s office attempting to collect on a debt on behalf of the defendant.
- More details here.
- This series is sponsored by WebRecon
JUDGE GRANTS MSJ FOR DEFENDANT IN FDCPA CASE OVER ATTEMPTS TO COLLECT DEBT THAT WAS LATER FORGIVEN
- In what I imagine is a scenario that is all-too familiar inside collection agencies across the country, a District Court judge in Washington has granted a defendant’s motion for summary judgment after it was sued for violating the Fair Debt Collection Practices Act because it attempted to collect on an unpaid healthcare debt before it was forgiven as part of a completed charity care application from the plaintiff.
- More details here.
HOW BOTS ARE BEING USED TO ‘TORTURE’ TELEMARKETERS. ARE COLLECTORS NEXT?
- When one of your collectors is lucky enough to get someone to pick up the phone, are they sure they are talking to a human on the other end of the line? There is a growing chance that the person they think is real is not, according to a report from The Wall Street Journal, which reports on how people are hiring phone bots “to torture” telemarketers.
- More details here.
HOW MEMBERS OF DIFFERENT GENERATIONS APPROACH AND MANAGE DEBTS
- The modern age is witness to a fascinating spectacle – debt knows no generational bounds. Usually, people in the accounts receivable management industry look at the age of an individual in order to determine the best contact strategy (ie, focusing more on digital communications with younger individuals and phone calls with older ones), but someone’s age also plays a role in how they manage and pay their debts, according to a new study from LendingTree. Whether it’s Baby Boomers, Gen Xers, Millennials or Gen Zers, each generation carries its own burden of debt. But the strategies to tackle debt and the intensity of financial obligations vary significantly between these generations, leading to unique debt patterns and trends
- More details here.
WORTH NOTHING: It’s never too late to become a strong swimmer. Here’s how to get started … If you thought Buc-ee’s were already big, the chain has now opened the largest gas station in the world in Tennessee … How to leverage LinkedIn to do a better job of recruiting talent … Where do you keep your ketchup? We keep ours in the fridge … Are you ready for the Supreme Court’s ruling on student loan debt cancellation? … The best “buy it for life” gear … The best affordable little cities to live in America … House hunting was already tough, but it’s about to get even harder.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
