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Home Daily Digest

Daily Digest – July 20. Getting to Know Dick Williams of Advanced Recovery Systems; CFPB Sues Finance Co. for ‘Bullying’ Consumers by Making False Collection Threats

mikegibb by mikegibb
July 20, 2023
in Daily Digest
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Getting to Know Dick Williams of Advanced Recovery Systems

  • Dick Williams has spent nearly six decades in the ARM industry and has likely forgotten more about collecting debts than most in the industry will ever learn. But does that stop him from trying to learn new things? Absolutely not. He called out discovering and implementing new technology as something he does better than everyone else and he’s reading up on artificial intelligence. As if his longevity in the industry wasn’t enough of a reason to respect him. Read on to learn more about Dick, how getting thrown out of college helped him get his start in the industry, and his great advice that should be a lesson for anyone supervising or managing people.
  • More details here.

CFPB Sues Finance Co. for ‘Bullying’ Consumers by Making False Collection Threats, Among Other Allegations

  • The Consumer Financial Protection Bureau yesterday filed a lawsuit against a consumer finance company, accusing it of a number of violations, including making threats to take actions against consumers when collecting on delinquent accounts that it did not intend to take and not having policies and procedures concerning the accuracy of information it was furnishing to the credit reporting agencies, among other allegations.
  • More details here.

Calif. Appeals Court Affirms Jury Award Against Collection Law Firm, but Remands Case for Review of Attorney Fees

  • The California State Appeals Court has issued rulings in a pair of cases involving the same plaintiff and defendant — a collection law firm — affirming a jury award against the law firm and reversing the $269,325.765 in attorney fees awarded by the trial court because it did not award fees for the work done opposing the law firm’s opposition to the award.
  • More details here.

PRA Group to Close Virginia Call Center, Impacting 123 Employees

  • Five years after announcing a $15 million investment that would bring 500 jobs to the region, PRA Group yesterday announced it was closing its call center in Danville, Va., in October, and 123 employees at the location will be affected.
  • More details here.

WORTH NOTHING: Someone in California just became my new best friend. What you should (and shouldn’t) do if you win the lottery … Another reason not to visit Florida and not to swim in anything other than a pool … A lot of young people aren’t down with getting married … How much the new student loan repayment plan is going to cost … How to showcase your skills during a job interview … If you like Chipotle, you should be watching the U.S. in the Women’s World Cup … New managers — many of whom have little training — are costing people a lot of sleep … The top financial regret of most Americans likely won’t surprise you too much.

Top 10 Thursday, part I

Top 10 Thursday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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