Collector Accused of Not Honoring Cease Request Sent Via Text
- A frequent comment made during webinars by panelists is that if you are going to attempt to communicate with a consumer via a certain channel, you should be prepared to receive communications from consumers in that channel, and to respond in kind. A collector is facing a Fair Debt Collection Practices Act case because it allegedly sent a text message to a consumer, who responded with a refusal to pay the debt, but then replied back with an automated message that the consumer had to call another number for help.
- More details here.
- This series is sponsored by WebRecon
Appeals Court Overturns FCRA Ruling on ‘Factual’ Question CRA Should Have Resolved
- The Court of Appeals for the Seventh Circuit has partially affirmed, but also partially reversed and remanded that part of a Fair Credit Reporting Act case back to the District Court, ruling that credit reporting agencies bear some responsibility for investigating disputes filed by consumers and that the credit reporting agencies need to conduct reasonable investigations.
- More details here.
CFPB Plans FCRA Rulemaking to Regulate Data Brokers
- The Consumer Financial Protection Bureau is expected to announce today at the White House that it plans to issue a rule regulating how companies track and sell consumers’ personal data.
- More details here.
New Anti-Robocall Tool Analyzes Content of Conversations to Identify Scams
- It’s not enough to look at the phone number that is calling you to determine whether it might be a robocall, and to look at how many other calls have been made by that number and how long those calls lasted, there is new technology that looks at the content of calls to identify patterns and characterize the content of robocalls.
- More details here.
WORTH NOTHING: Being addicted to your phone is a lot like being addicted to drugs, according to a substance abuse expert … Paying it forward sometimes comes with a high price tag … Three things to do when you get a bad performance review … A terrible money move to avoid when leaving a job … Ranking the four criminal cases against former President Trump … The best movies and TV shows on Netflix right now … The heartwarming tale behind “The Blind Side” took a sad turn yesterday … What we know about the new COVID-10 variant, called Eris.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
