Suit Accuses Collector of Using Confusing Language in Text, Collecting on Uncollectible Debt
- One of the issues that collection operations have with communicating via text messaging is the length of the messages that sometimes need to be sent. Texts can’t be verbose — every character counts. Sometimes this means making tough choices. One collector is being sued for a choice it made in a text and for not honoring a cease-and-desist request from an individual whose medical debts were incurred as a result of being attacked on a Chicago subway.
- More details here
- This series is sponsored by WebRecon
Calif. Appeals Court Dismisses Case Over Motion to Compel Arbitration
- The California Court of Appeals has dismissed an appeal filed by a plaintiff who sued a creditor that purchased a debt, its attorney, and the law firm that was used to collect on the debt claiming that they violated state and federal laws because the right to compel arbitration was not transferred to those entities by the original creditor. The lower court’s order to compel arbitration is a non-appealable order, the Appeals Court ruled.
- More details here.
Collector Facing TCPA Class Action Over Prerecorded Messages Left on Reassigned Number’s Voicemail
- A Florida man has filed a class-action lawsuit accusing a collector of violating the Telephone Consumer Protection Act by using an artificial or prerecorded voice to leave messages left on the plaintiff’s cell phone voicemail even though the plaintiff claims to not have an account with the defendant and never gave the defendant permission to be contacted on his cell phone.
- More details here.
More Individuals Facing Healthcare Affordability Issues
- Healthcare affordability is beginning to impact not just those without health insurance or those who don’t make a lot of money. These days, more than one-quarter of non-senior adults are living with severe healthcare affordability issues, such as high out-of-pocket cost burden, medical debt, or forgone medical care, according to a recently published study. When you factor in delaying medical care, the percentage of adults with affordability issues jumps to 46%.
- More details here.
WORTH NOTING: Tis the season – the best artificial Christmas tree, according to experts … Sleeping and standing are better for your heart than sitting … Have you noticed that blueberry costs are skyrocketing? … Which of these favorite Thanksgiving desserts is at the top of your list? … The true story of how Black Friday got its name … A flight attendant shares four tips to handling the holiday travel season … How much you need to make to afford a home in America today … The healthiest alcoholic drink, according to a dietitian.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
