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Home Daily Digest

Daily Digest – November 21. Collector Facing Class Action for Dispute Deadline Discrepancy in Validation Notice; Appeals Court Partially Overturns Dismissal of FDCPA Suit

mikegibb by mikegibb
November 21, 2023
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Collector Facing Class Action for Dispute Deadline Discrepancy in Validation Notice

  • A consumer is accusing a collection operation of violating the Fair Debt Collection Practices Act by overshadowing the validation deadline with a settlement offer that includes a disclosure informing the plaintiff that the offer does not affect his right to dispute the debt and seek validation during the 30-day window “as described above.” What is included above, though, is an actual date on which the validation period expires.
  • More details here
  • This series is sponsored by WebRecon

Appeals Court Partially Overturns Dismissal of FDCPA Suit

  • The Court of Appeals for the Ninth Circuit yesterday overturned part of a dismissal of a Fair Debt Collection Practices Act suit, ruling that the defendant did not follow the proper sequence under Nevada law when renewing an unpaid judgment.
  • More details here.

FCRA, CFPA Violations Lead CFPB to Assess $60M in Fines, Penalties on Toyota Motor Credit

  • The Consumer Financial Protection Bureau yesterday issued an enforcement action against Toyota Motor Credit Corp. that will see the lender pay $60 million in fines and refunds to consumers for violating the Fair Credit Reporting Act and the Consumer Financial Protection Act by making it difficult for customers to cancel products, delaying the issuance of refunds, and furnishing false data to the credit reporting agencies.
  • More details here.

FCC, FTC Tackling AI’s Growing Involvement in Phone Calls

  • Both the Federal Communications Commission and the Federal Trade Commission are making efforts to tackle the impact that artificial intelligence can have on communications between consumers and companies, both over the phone and via text messaging. It’s likely that we will continue to see more focus, and potentially more regulation, as the federal government seeks to protect consumers from the potential negative aspects that AI can have.
  • More details here.

WORTH NOTING: Close friendships are vital to your health, but there are some downsides … Tips to keeping your home safe and secure if you are traveling for the holidays … Paper check fraud is on the rise again. What you need to know … What’s in a name? More money if you’re a CEO and have the right one … How to boost employee morale during the holiday season … Why you may want to consider becoming an electrician … The best nature photographs of 2023 … Things that people with high emotional intelligence never do when talking with others.

Trailer Tuesday, part I

Trailer Tuesday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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