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Home Daily Digest

Daily Digest – December 22. Collector Accused of Insulting Grandson’s Responsibilities as POA; Legend of the ARM Industry: Leslie Bender

mikegibb by mikegibb
December 22, 2023
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Collector Accused of Insulting Grandson’s Responsibilities as POA

  • Collecting on a probate account is a lot different than collecting on a regular account. Probate often requires an even softer touch than regular collections, since the collector is dealing with a relative of the deceased who is obviously going through some emotional turmoil. A collection operation is facing a Fair Debt Collection Practices Act case because a collector allegedly chose to insult the grandson of the deceased, who was acting as his grandmother’s power of attorney.
  • More details here
  • This series is sponsored by WebRecon

Legend of the ARM Industry: Leslie Bender

  • What makes someone a legend? What makes someone the best at what they do? Oftentimes, it’s doing things just a little bit better than everyone else. The difference between a .300 and .350 hitter in Major League Baseball is one extra hit per week over the course of a season. It’s the focus on the fundamentals. And even after a long and storied career in the ARM industry, Leslie Bender still enjoys the fundamentals of collecting, like call calibration sessions with collectors. It’s that kind of dedication and focus that makes her a legend in the ARM industry.
  • More details here
  • This series is sponsored by Applied Innovation.

Calif. Appeals Court Upholds Dismissal of Unfair Collection Case

  • A California Appeals Court has affirmed the dismissal of a malicious prosecution and unfair debt collection lawsuit against a creditor, the collection agency it used to recover the debt, and the attorneys who took legal action to recover the debt and also affirmed the award of attorney’s fees for the defendants on the grounds the plaintiff did not show a likelihood that the defendants acted with malice.
  • More details here.

Calif. Hospital to Forgive All Debts Incurred During COVID

  • A healthcare provider in California has announced it is going to forgive the unpaid medical debts for all of its patients that was incurred during the first three years COVID-19 pandemic.
  • More details here.

WORTH NOTING: The best business laptops … It doesn’t take a lot of words to list everything that Congress got done in 2023 … An Emergency Room doctor on the five toys you shouldn’t buy your kids … Are your social media posts giving people the wrong impression about you? … The 16 best books of 2023 and the most brutal book reviews … Home prices are overvalued in nearly 90% of the markets across the country, according to a report … If you ever get to have a conversation with Mark Cuban, don’t mention this buzzword … Buy a vase for $3.99 at Goodwill, then find out it’s worth much much more.

Funny Friday, part I

Funny Friday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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