Collector Accused of Misleading Consumer Over Status of Debt
- A collection operation is facing a Fair Debt Collection Practices Act lawsuit for allegedly misleading the plaintiff with information about requirements and process for obtaining coverage under Medicaid in Florida, for failing to mark the account as disputed with the credit reporting agencies, and for inferring that the plaintiff may be sued for the unpaid debt when the statute of limitations had expired.
- More details here
- This series is sponsored by WebRecon
Many Consumers Surprised by Overdraft Fees: CFPB
- Fewer than one-quarter of consumers who were hit with an overdraft fee in the past year were expecting it, according to research published last week by the Consumer Financial Protection Bureau. Overall, about 25% of all consumers who participated in the CFPB’s survey had been charged an overdraft or NSF fee in the past year.
- More details here
How MrBeast Intersects with the Collection Industry
- Right from the jump, if you’re not sure who MrBeast is, ask your kids, or just look him up on YouTube. Considered to be the most successful YouTube personality in the world, MrBeast, aka Jimmy Donaldson, has made a career out of expensive stunts, like forcing strangers to live together for 100 days for a chance to win hundreds of thousands of dollars in cash, or paying people $10,000 to eat a ghost pepper. What does this have to do with debt collection, you’re either asking already or about to ask … a couple of things. More and more people are turning to his contests as a way of winning money to get out of debt and he is doing more videos aimed at helping people obtain or pay off medical care.
- More details here.
How Microlearning Can Help Train Collectors Faster
- Teaching adults is different than teaching children. It’s doubtful that anyone will question that statement. Understanding how adult learners are different from children — usually because adults need to understand the “why” behind what they are being taught — is important to companies in the ARM industry who train adults on a daily basis. Making sure that adults retain what they are being taught is crucial to developing collectors who will be successful and compliant, a panel of experts discussed recently during a webinar sponsored by Peak Revenue Learning.
- More details here.
WORTH NOTING: 50 ways to improve your life in 2024 … Tips to help keep kids safe if they got an electronic gift for Christmas … More people are going to bars and not drinking alcohol … Remote workers are less likely to get promotions or raises, but are happier than their in-office colleagues … The best TV shows of 2023 that you missed, and how to watch them … What happens to all the money on gift cards that doesn’t get spent each year … Test your knowledge of what happened in sports this year … How to instantly shut down passive-aggressive behavior.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
