Getting to Know Geoff Meister of Paragon BPO
- I don’t know about you, but when Geoff Meister says he is fanatically disciplined, it just makes me want to see what that really means. How disciplined does one have to be in order to be fanatically disciplined? That discipline has definitely helped Geoff rise through the ranks of the industry to the point of owning his own business. Read on to learn more about Geoff, why you will always catch him listening to podcasts, and how working at a call center helped him at school.
- More details here
- This series is sponsored by TEC Services Group
Judge Dismisses FDCPA Class Action With Prejudice
- Seven years after the complaint was initially filed, a District Court judge in New Jersey has adopted a Magistrate Court judge’s recommendation to dismiss a Fair Debt Collection Practices Act class-action lawsuit because the plaintiffs lacked standing to sue after allegedly receiving initial collection letters that did not include the validation statement.
- More details here
CFPB Notes Issues With Collectors Not Investigating Disputes
- The Consumer Financial Protection Bureau has once again put credit reporting square in its crosshairs, focusing exclusively on the practice in its latest Supervisory Highlights report. While the headline to the CFPB’s press release and the quote from Rohit Chopra mentioned the implications for victims of human trafficking, the report identifies deficiencies in how furnishers and the credit reporting companies are complying with the Fair Credit Reporting Act.
- More details here
Report Offers Insights Into How to Engage with Consumers
- Given some of the decisions it has made with respect to blocking text messages, Twilio might not be a name that a lot of people in the ARM industry love hearing these days, but the company is tied in to a lot of different industries and it has released a report about how brands can and should be engaging with customers and there are some takeaways that collection operations may want to note.
- More details here
WORTH NOTING: People who have “white-sounding” names are more likely to be hired than names associated with being African-American, according to a new study … Today is National Pet Day. Here are some ideas to celebrate … Can you guess how many grilled cheese sandwiches the average American eats in a year and how they want those sandwiches cut? … Mark Cuban doesn’t think whomever is president has an impact on the economy … Members of Generation Z have a lot of financial angst … How the really rich are protecting themselves from economic instability and other issues … If you have ever wanted to just leave an anonymous voicemail for everyone to hear, this is for you … You mean doing that actually works?
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
