Collector Facing FDCPA Class Action After Notice, Letters Not Delivered in Timely Fashion
- A collector is facing a Fair Debt Collection Practices Act class-action lawsuit, accused of numerous violations, including misrepresenting debt information, failing to honor debt dispute requests, and engaging in deceptive collection practices, according to the complaint. One of the main issues is the length of time it apparently took the notices and letters that were sent to the plaintiff to actually be delivered by the postal service.
- More details here
- This series is sponsored by WebRecon
Court Denies Motions to Dismiss in FDCPA Case Involving Alleged Bankruptcy Violations
- A District Court judge in Minnesota has denied motions to dismiss filed by the defendants in a case involving alleged violations of the Fair Debt Collection Practices Act and the automatic stay provision of the Bankruptcy Code.
- More details here
Chatbots Frustrate Consumers Despite Business Adoption
- A significant disconnect exists between businesses and consumers regarding the use of chatbots. While companies are keen on implementing conversational AI to cut costs and enhance customer experiences, consumers generally find these tools frustrating and inefficient.
- More details here
Compliance Digest – May 28
- Six different compliance experts — David Kaminski, Loraine Lyons, Brent Yarborough, Brit Suttell, Caren Enloe, and Monica Littman — make sure you know what you need to know about recent court rulings in the ARM industry. Don’t miss out on their important perspective and context.
- More details here
- This series is sponsored by Bedard Law Group
WORTH NOTING: A school that is closing has made the NCAA’s College World Series … Nurses share the advice they wished they knew before entering the field … The most anticipated TV shows coming this summer … The allure of glamping has more people spending time outdoors … The average American spends more than two hours a day doomscrolling … Are you ready to celebrate National Hamburger Day today? … Based on activity from Memorial Day, it looks like Americans are ready to splurge on summer vacations this year … The best shows and movies on Amazon Prime right now.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
