Third Circuit Again Affirms Lower Court Ruling in FDCPA Case About BK Discharge of Debt
- For the second time, the Court of Appeals for the Third Circuit has affirmed a lower court’s ruling in favor of a defendant that was sued for violating the FDCPA because it continued to attempt to collect on a student loan debt after the plaintiff had filed for bankruptcy protection which he claimed was sufficient to have the loan discharged.
- More details here
Verizon Using Generative AI to Improve Customer Service Interactions
- Verizon, one of the largest telecom providers in the U.S., is turning to generative AI technology to reduce customer churn and drive revenue growth. The company has developed and deployed several human-assisted generative AI applications aimed at transforming the customer experience. According to Verizon CEO Hans Vestberg, the company receives around 170 million customer calls annually. By leveraging generative AI, Verizon can now determine the reason for 80% of those calls.
- More details here
Reverse Mortgage Companies to Pay $20M in Enforcement Actions with CFPB
- Reverse mortgages were in the crosshairs of the Consumer Financial Protection Bureau yesterday, with the regulator announcing two separate enforcement actions against a three different companies. The three companies will pay nearly $20 million in fines and penalties and two of the companies have been banned from servicing reverse mortgages going forward. Here is a breakdown:
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22 Companies Seeking Collection Talent
- Nearly two dozen different companies from across the accounts receivable management industry posted job openings in the past week, looking for everything from collectors to supervisors to vice presidents to general counsels. There is pretty much a job for everyone in this week’s summary. Don’t believe me? Check it out.
- More details here
WORTH NOTING: Why Juneteenth is a holiday for all Americans … A “once-in-a-lifetime” event is going to happen at some point this summer, NASA predicts … A lot of pools are not able to open because there aren’t enough lifeguards … The healthiest summer fruit you should be eating … There is more evidence that consumers are starting to cut back on their spending … Twenty Amazon Prime perks you might not be using … Looking back on the life of Willie Mays in photos … Money can’t buy happiness; it’s actually the other way around, according to one expert.
Wisdom Wednesday, part I
Wisdom Wednesday, part II
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