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Home Daily Digest

Daily Digest – July 10. Appeals Court Overturns Summary Judgment for Defendants in Case Over Call Frequency; CFPB Takes Action Against Bank

mikegibb by mikegibb
July 10, 2024
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Appeals Court Overturns Summary Judgment for Defendants in Case Over Call Frequency

  • The Court of Appeals for the First Circuit has overturned a summary judgment ruling in favor of a creditor and two debt collectors that were sued in a class action for violating state law in Massachusetts related to how often a consumer can be contacted on the phone by a collector, ruling the plaintiff had standing to sue.
  • More details here

CFPB Takes Action Against Bank

  • The Consumer Financial Protection Bureau yesterday announced a pair of enforcement actions against Fifth Third Bank, including force-placing unnecessary auto insurance and opening unauthorized accounts. The bank will pay fines and customer restitution in the amount of $20 million.
  • More details here

Collector Reveals Data Breach Affected Twice as Many People as Originally Disclosed

  • A Pennsylvania-based debt collector that initially reported a data breach back in April that impacted 2 million individuals has filed an updated notice that reveals the number of impacted consumers is more than double that amount and that their medical information was among the information that was compromised.
  • More details here

23 Companies Seeking Collection Talent

  • More companies aren’t just looking for collectors anymore. They want collectors with a special skillset. Find out what by checking out this week’s job listings summary, where nearly two dozen companies from across the ARM industry are looking for new talent.
  • More details here

WORTH NOTING: Secrets to help you fit more things in your suitcases … How hot is it in Arizona right now? Hot enough to bake banana bread in your car … More Americans are struggling to make their credit card payments … How Airbnb fails to protect its guests from hidden cameras … Here are 11 productivity tips for lazy people … How to avoid the number one regret that most people have when they die … Shrek fans, rejoice — a new installment in the series is on the way … What the 5:1 ratio is and how it can help your relationships.

Wisdom Wednesday, part I

Wisdom Wednesday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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