Getting to Know Richelle Rocazella of Axela Technologies
- Richelle Rocazella has made a career by being able to put herself in the shoes of a customer. She learned that mantra in one of her first jobs in the industry and it has stayed with her for more than 30 years. While a career with the FBI may not have panned out, the ARM industry is lucky to have her. Read on to learn more about Richelle, what she does when she first wakes up every morning, and why she loves giving back.
- More details here
- This series is sponsored by TEC Services Group
Appeals Court Again Overturns Ruling on Whether Call Center Agents Should be Paid While Computers Boot Up
- The Court of Appeals for the Ninth Circuit has, for the second time, reversed a summary judgment ruling in favor of a defendant that was sued for violating the Fair Labor Standards Act because it refused to compensate employees of a call center for time spent booting up and shutting down their computers, even if that period of time is brief.
- More details here
Fewer People Deferring Healthcare Because of Costs: Study
- For years, we have seen study after study and poll after poll tell us that there are a lot of consumers who choose to forego getting medical care because they are worried about being able to pay for it. A new study from the Robert Wood Johnson Foundation reveals significant reductions in the number of Americans delaying or forgoing medical care due to cost, largely due to policies enacted during the COVID-19 pandemic.
- More details here
CFPB Proposes Rule to Help Homeowners Facing Foreclosure
- The Consumer Financial Protection Bureau has proposed new regulations to simplify and expedite the process for homeowners seeking mortgage assistance. These proposed rules focus on reducing the bureaucratic burden on both borrowers and servicers, aiming to prevent unnecessary foreclosures and improve communication.
- More details here
Strategy3 Enhances Expertise with Addition of Two Senior Consultants
- Strategy3, a leading AI consulting firm specializing in the Accounts Receivable Management (ARM) industry, today announced the appointment of industry veterans Jeremy Mapes and Matt Kiefer as Senior Consultants.
- More details here
WORTH NOTING: How to keep plants alive when you go away on vacation … New foods you will only find at the Minnesota State Fair … A lot of Generation Z are getting financial help from their parents … Travel experts weigh in on the seven best tourist attractions in the United States … Tomorrow is National French Fry Day. Here is how to snag free fries … Oncologists share the simple things you can do to try and avoid getting cancer … The top ultra-processed food that dietitians say you should stay away from … How long checks are good for before they expire.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
