Getting to Know Karin Dussault of First Financial Resources
- Whether working with senior citizens, first responders, or those who just need a little help, Karin Dussault is always there. Her dedication and commitment to service is everywhere in her answers below and her belief in the power of honesty and empathy makes her a perfect fit for the ARM industry. Read on to learn more about Karin, her love of live music, and why detours on the path to success are inevitable.
- More details here
- This series is sponsored by TEC Services Group
Los Angeles County Wants to Scrutinize Hospitals’ Medical Debt, Including Accounts Placed with Collection Agencies
- Los Angeles County, the largest county in the United States — with nearly 10 million residents — is on the cusp of enacting an ordinance that could reshape how hospitals manage and report medical debt. This move, backed by county supervisors, would require hospitals to report every time they initiate debt collection activities to the Los Angeles County Department of Public Health. This includes actions such as phone calls, letters, selling debt to collection agencies, wage garnishments, and reporting to consumer agencies.
- More details here
Appeals Court Affirms Ruling for CRA in FCRA Case, But Dissenting Opinion Says ‘Critical’ Evidence was Overlooked
- Dates or dashes. What do they mean and how are they to be used in a consumers’ credit report? The Court of Appeals for the Seventh Circuit has affirmed a ruling for a defendant — one of the credit reporting agencies — that was sued for violating the Fair Credit Reporting Act because it allegedly reported inaccurate late payments on the plaintiff’s credit report, although a dissenting opinion argues that the majority overlooked and misunderstood “critical” evidence and speculated in favor of the defendant.
- More details here
PRA Group Reports Higher Profits, Shares Update on Impact of Turnaround Plan
- PRA Group reported its second quarter financial results earlier this week, and while the news at the company was good, there were a number of interesting nuggets that the company disclosed during a conference call with analysts that might be of more interest. The company provided updates on the turnaround project it initiated a year ago, including ways that it is improving operational execution and managing expenses. One example is how it has increased the size of its call center staff by 50% in the past year because of all the portfolios it has acquired, but how 25% of the company’s representatives are now working in offshore call centers.
- More details here
WORTH NOTING: Apparently, there is such a thing as the best shovel you can buy … Research indicates that cats may be able to experience grief when they lose a companion. Turns out your cat wasn’t cutting onion after all … Is it a good sign or a bad sign that White Castle is lowering the price of its hamburgers? I’m sure Harold and Kumar will be thrilled … The buzz you get from finding a good deal probably lasts a lot longer than you thought … Generation Z is changing the way we communicate at work … The best and worst airports if you like to fly early in the morning or late at night … A mistake to avoid when you inherit money … The pain and pleasure of finishing fourth at the Olympics.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
