Getting to Know Lanette Miller of Heritage Acceptance Corp.
- Lanette Miller doesn’t ask her staff to do anything she isn’t willing to do on her own. That probably explains why her department consistently improves its collection totals year after year, because the 35-year veteran of the industry has no problem getting on the phones or doing some skiptracing. Read on to learn more about Lanette, why she puts authority into her voice during collection calls, and why she welcomes challenges.
- More details here
- This series is sponsored by TEC Services Group
Judge Dismisses Most Claims in FDCPA Class-Action
- A District Court judge in Virginia has dismissed the majority of claims against several defendants in a Fair Debt Collection Practices Act class-action lawsuit, but allowed one key claim against a collection agency to proceed.
- More details here
Nearly All Healthcare Providers Facing Cyber Attacks: Report
- If you work in healthcare revenue cycle management or with healthcare providers, this statistic may just blow your mind: 92% of healthcare providers said they faced at least one cyber attack in the past 12 months, up from 88% a year ago, according to a report published by Proofpoint and The Ponemon Institute.
- More details here
Ideas to Help Answer Common Collection Questions
- While everyone wants to believe they are unique and special, consumers tend to ask the same types of questions during collection calls. Knowing the best way to answer those questions can make a huge difference in a company’s collection rates. In a recent webinar, sponsored by Peak Revenue Learning, a panel of professionals shared their strategies and best practices for tackling these frequent inquiries
- More details here
WORTH NOTING: Photos showing the damage wrought by Hurricane Milton across Florida … A look at some highly anticipated books being published this Fall … The Tropicana hotel in Las Vegas is no more … A lot of people would hire “questionable” contractors if it meant saving money … Sheets that can help you get a better night’s sleep … A $20 minimum wage for fast food workers in California did not cost many jobs, according to a new study … Which NFL team is the most hopeless right now? … Rafael Nadal announced his retirement from tennis.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
