Getting to Know Mike Cowguill of Capio
- Not many are as lucky as Mike Cowguill, who got his first job in collections right after graduating high school and has stayed for more than three decades. Cowguill can credit his brother for helping him find his calling easily, but rising up the ranks is a testament to Cowguill’s focus and willingness to prepare. Read on to learn more about Mike, why he avoids disagreeing, and how his work persona is different from how he is “on the battlefield.”
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- This series is sponsored by TEC Services Group
Judge Dismisses FCRA, FDCPA Case Over Permissible Purpose Allegations
- A District Court judge has dismissed a Fair Credit Reporting Act and Fair Debt Collection Practices Act lawsuit filed by a consumer against a collection operation that was accused of obtaining information from the consumer’s credit report without a permissible purpose and for failing to initiate collection activity prior to access her credit report.
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Credit Repair Overhaul Bill Introduced in Congress
- A bill has been introduced in the House of Representatives that aims to combat fraudulent practices in the credit repair industry. The bill, called the Ending Scam Credit Repair Act (ESCRA) was introduced by Rep. Wiley Nickel [D-N.C.] and Rep. Young Kim [R-Calif.].
- More details here
Biden Administration Punishes MOHELA Over Loan Servicing Errors
- The Department of Education has taken action against the Missouri Higher Education Loan Authority (MOHELA), one of the nation’s largest federal student loan servicers, for mishandling hundreds of thousands of applications for repayment plans. It has decided to temporarily halt assigning new accounts to the servicer after it failed to process over 460,000 applications for income-driven repayment plans, according to a published report.
- More details here
WORTH NOTING: How to avoid sharing election misinformation … Classic books that any reader should have in their library and on their must-read lists … Which actor lost $50 million because of a corrupt accountant? … Seeing your partner get hit on may not bring out the reaction you think it would … Vacations that could help you live longer … Nine habits of the best conversationalists … Workers want more meetings, according to a new report … How to celebrate National Pasta Day the right way.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
