Getting to Know Tammy Robertson of Eastern Revenue
- Is there a better story than going from making pizza to owning your own agency, working your way up the ladder from the very bottom? Tammy Robertson, the new president of Eastern Revenue should serve as an inspiration to anyone who wonders what the upside is to working in the ARM industry. Read on to learn more about Tammy, why she likes to be kept on her toes, and when she likes to break out the Ben & Jerry’s.
- More details here
- This series is sponsored by TEC Services Group
Judge Denies Motion to Compel Defendant to Turn Over Info About Debt Collection Activities
- A Magistrate Court judge in California has denied a plaintiff’s motion to compel the defendant to produce information related to its debt collection activities, ruling that the requests were too broad and not proportional to the needs of the case. The judge, though, didn’t deny all of the plaintiff’s motion to compel.
- More details here
Apple, Goldman Sachs Fined $89M by CFPB for Mishandling Card Disputes
- The Consumer Financial Protection Bureau yesterday announced an enforcement action against Apple and Goldman Sachs for mishandling consumer disputes and misleading users of the Apple Card. The financial penalties include a $45 million civil money penalty for Goldman Sachs, a $25 million penalty for Apple, and at least $19.8 million in redress to consumers. The CFPB’s findings highlight significant customer service breakdowns that affected hundreds of thousands of Apple Card users.
- More details here
California Appeals Court Overturns Dismissal of FDCPA Case
- A California Appeals Court has overturned a lower court’s dismissal of a Fair Debt Collection Practices Act case, ruling that even a mistaken attempt to collect a debt from the wrong person can be subject to liability.
- More details here
WORTH NOTING: A handful of gastroenterologists on the one thing you should do every day … A mother has filed a lawsuit against Character.AI over the suicide of her teenage son … The top five Halloween candy treats that people like most … If you cut the line trying to get on an American Airlines flight, you are going to get called out … How to develop the communication skills that set great leaders apart … I don’t think this is an April Fool’s Day trick in October, but if it is, it’s a good one: Goldfish crackers are temporarily changing their name to widen their appeal to older consumers … Tickets for this year’s World Series are the most expensive ever … The one question this CEO always asks in job interviews and if the candidate gets it wrong, he or she isn’t offered a job.
Top 10 Thursday, part I
Top 10 Thursday, part II
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