Attorney Facing FDCPA Class Action for Allegedly Attempting to Collect on Judgments for Bankrupt Creditor
- A collection attorney in New York is facing a class-action lawsuit for allegedly violating the Fair Debt Collection Practices Act and state law when attempting to collect on judgments owed to a bankrupt for-profit university. The lawsuit, filed in the Southern District of New York, targets the defendant, a debt collection attorney accused of continuing to collect on judgments against former students of the Technical Career Institute (TCI) despite TCI having filed for Chapter 7 bankruptcy.
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Indiana Appeals Court Affirms Ruling in Non-Compete Case Involving RCM Provider
- The Indiana Court of Appeals has affirmed a ruling in favor of defendants that were sued by a revenue cycle management company for violating a second non-compete agreement, which came four years after one of the defendants signed her first agreement when she started working for the company. The defendant was told that if she didn’t sign the second non-compete agreement, she would be fired.
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Financial Health Declines in 2024: More Households Struggle to Make Ends Meet
- Financial well-being is falling across many demographics, and more Americans are struggling to keep up with everyday expenses. This trend is crucial for the credit and collection industry, as it may impact consumers’ ability to repay debts. Overall financial stability declined from 2023 to 2024, according to the Consumer Financial Protection Bureau’s “Making Ends Meet 2024” report. Financial well-being, as measured by the CFPB’s scale, has fallen significantly, and the share of consumers experiencing financial difficulties has increased.
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India’s Meesho Cuts Customer Support Costs with AI Voice Bot
- The introduction of generative AI-powered voice bots in customer support marks a significant advancement in operational efficiency for contact centers and credit and collection operations. The technology demonstrates the potential to enhance consumer interactions, reduce costs, and streamline communication about unpaid debts. Meesho, a Softbank-backed online shopping platform in India, has launched what it claims is the first generative AI (GenAI) powered voice bot among Indian e-commerce firms, according to a report from TechCrunch.
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WORTH NOTING: What does it say about technology when the man behind ChatGPT carries around a pen and paper with him? … A list of the 350 best books of 2024 … Playing “check-in chicken” is the latest travel trend … Budget-friendly gift ideas for the holiday season that won’t break the bank … You’ll never guess what happened to a Stanford professor who is an expert on lying and technology … How to design a Black Friday game plan … Holiday bonus season is here. What employees are expecting … Cyber Monday vs. Black Friday – which is better for getting deals?
You get a full movie, from Heath Morgan, on Trailer Tuesday
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
