The Federal Communications Commission yesterday announced it was putting 2,411 voice service providers on notice for failing to comply with the agency’s Robocall Mitigation Database (RMD) requirements. These providers now face removal from the database, effectively barring them from transmitting calls through U.S. phone networks. This is the largest such action taken by the FCC.
Driving the news:
- The FCC’s enforcement order demands that flagged providers update their robocall mitigation certifications within 14 days. These updates must address deficiencies in their mitigation plans and include newly required information, such as detailed steps to prevent illegal robocall traffic and proof of compliance with STIR/SHAKEN protocols.
- Providers who fail to act will be removed from the RMD, forcing other service providers to block their call traffic.
- The companies had previously been put on notice and have already failed to meet two deadlines to submit their plans to the FCC, the regulator said.
Between the lines: Many of the flagged providers are smaller, lesser-known companies that serve niche markets. Their removal from the RMD could disproportionately affect businesses relying on these services for consumer outreach.
What they’re saying:
- FCC Chairwoman Jessica Rosenworcel: “Providers must be active partners in the fight against unwanted and illegal robocalls. If they are not, they should not be allowed to participate in our phone networks. Full stop.”
- Ohio Attorney General Dave Yost: “Compliance isn’t optional – it’s mandatory. It’s also crucial for protecting consumers from the bad actors responsible for the flood of unwanted and illegal robocalls.”
What’s next: The FCC has also proposed new rules to strengthen RMD compliance, including annual re-certification, penalties of up to $10,000 for false filings, and enhanced database security measures such as two-factor authentication.
