Collector Sued for Contacting Plaintiff at Work
- Don’t call us, we’ll call you. We’ve all heard it, and a lot of us have probably said it. But what should you do when a consumer tells you this? And how do you interpret someone telling you it’s not a good time when you call them, but calling you right back when the call gets disconnected? A collection operation is facing a Fair Debt Collection Practices Act lawsuit because it allegedly failed to honor a request from the plaintiff that she not be contacted while at work.
- More details here
- This series is sponsored by WebRecon
Judge Dismisses TCPA Case Against Collector
- A District Court judge in New Jersey has granted a defendant’s motion to dismiss a Telephone Consumer Protection Act case after it was accused of using an automated telephone dialing system when attempting to contact the plaintiff, ruling that the plaintiff’s allegations were insufficient to support the claim.
- More details here
Biden-Harris Administration Caps Historic Run of Student Loan Forgiveness
- The Biden-Harris Administration yesterday announced its last wave of student loan relief, approving more $600 million in forgiveness for 4,550 borrowers via the Income-Based Repayment (IBR) Plan and granting 4,100 individual Borrower Defense approvals. This marks a total of $188.8 billion in student debt relief for 5.3 million borrowers during President Biden’s term.
- More details here
CFPB Secures Settlement with NCSLTs Over Debt Collection Lawsuits
- The Consumer Financial Protection Bureau yesterday announced a settlement with the National Collegiate Student Loan Trusts (NCSLTs) to resolve allegations of defective debt collection practices. If approved by the court, the stipulated judgment will require the NCSLTs to provide $2.25 million in redress to consumers and implement corrective actions to address the alleged violations.
- More details here
WORTH NOTING: The useful things you should have in your junk drawer … Tips to help boost your negotiation skills that you can use in everyday situations … Why you should wait to unpack after you get home from a trip … A study reveals how to tell if you are your parents’ favorite child … Predictions for the growth of artificial intelligence in financial services in 2025 … I’m pretty sure this isn’t a prank or an early April Fool’s Day joke … What the “Billions Club” playlist on Spotify tells you about people’s taste in music … An expert on longevity shares tips to live healthier and longer.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
