Getting to Know Anna Sharpe of Armstrong and Associates
- It seems a little unconventional to call someone who is the fifth generation of her family to work in the family business an emerging leader, but Anna Sharpe is both. Armstrong and Associates is a big part of Anna’s past, present, and future, which is why she puts so much of herself into her work. Read on to learn more about Anna, why she loves an intricate proposal, and why owning a gym is something she dreams of.
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- This series is sponsored by TEC Services Group
Judge Grants MSJ, Partial Fees for Defendant in FDCPA Case Over Rental Property
- A District Court judge in Hawaii has granted a defendant’s motion for summary judgment and partially granted its motion for costs and fees in a Fair Debt Collection Practices Act case dealing with a dispute over the collection of maintenance and cable fees for an investment property and escalating attorney’s fees that were charged after the debt had been paid.
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Report: Banks Using AI to Teach Empathy
- It may sound completely counter-intuitive, but technology like artificial intelligence can be used to detect and teach empathy, and a published report details how banks are using the technology to do just that. As AI continues to evolve, it’s increasingly being adopted in employee training programs, helping customer-facing employees in the credit and collection industry enhance essential soft skills, particularly empathy and active listening.
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Barr Introduces Bills to Curb Investigatory, Enforcement Powers of CFPB
- Rep. Andy Barr [R-Kent.], a longtime critic of the Consumer Financial Protection Bureau, recently introduced two bills in the House of Representatives aimed at limiting the Bureau’s investigatory and enforcement authority. The legislation seeks to redefine key aspects of unfair, deceptive, or abusive acts and practices (UDAAP) enforcement and reform the civil investigative demand (CID) process.
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Guest Article — Reacting Fast to Payment Intent: How to Win Big This Tax Season
- After a slow start, tax refund processing has quickly caught up. By March 7, the IRS had processed 61.8 million returns—just 1.8% behind last year’s figures.
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WORTH NOTING: Doesn’t the shower clean itself because you’re in there with soap and water? I guess not … Today may be the day the Department of Education goes bye-bye … Only 10% of back pain treatments actually work, according to a new study … Here is a list I can get behind — the greatest dumb comedies ever made … Why you may want to think twice before scratching your next itch … How to compete for talent when you are on a budget … Grading the free agent moves for all 32 NFL teams … Which 13 items is The Cheesecake Factory removing from its menu? … Members of Generation Z are the least financially confident, according to a new survey.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
