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Home Daily Digest

Daily Digest – March 21. Suit Filed Over Calls Made After Consent was Revoked Orally; Reputational Risk Takes Center Stage

mikegibb by mikegibb
March 21, 2025
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Suit Filed Over Calls Made After Consent was Revoked Orally

  • One of the major downsides to reporting on complaints is that not only do they tell one side of the story, but in a lot of cases, the story they tell is confusing, generates more questions, and are often riddled with inconsistencies. Case in point is this complaint, in which a plaintiff is accusing a collection operation of violating Regulation F and the Fair Debt Collection Practices Act by contacting him after he requested communications be ceased and for using hostile language during one of those communications. But the details of what happened tell a slightly different story.
  • More details here
  • This series is sponsored by WebRecon

Judge Grants MSJ for Defendant in FDCPA Case Over Dismissal of Collection Lawsuit

  • Is the choice made by a collection operation to dismiss a collection lawsuit against a consumer a decision in the consumer’s favor? Not necessarily, ruled a District Court judge in Pennsylvania, who granted the operation’s motion for summary judgment after it was sued for allegedly violating the Fair Debt Collection Practices Act.
  • More details here

Uncertainty Looms for Student Loans as Trump Moves to Dismantle Ed. Dept.

  • President Trump yesterday signed an executive order aimed at shutting down the Department of Education, a move that is raising major questions about the future of federal student loans. The Department oversees more than $1.6 trillion in student loan debt for approximately 40 million borrowers, and if the agency is dismantled, who will manage the loan programs is still up in the air.
  • More details here

Reputational Risk Takes Center Stage

  • Reputational risk in the financial services industry has become a popular topic in Washington, D.C. in the past couple of weeks, with both a bill and an announcement from a federal regulator aimed at removing that from consideration.
  • More details here

WORTH NOTING: New research indicates that even babies can make memories, so why don’t we remember them? … Why mangoes may be the key to avoiding diabetes … How much astronauts get paid for spending nine months in space … DoorDash will now let you Buy Now, Pay Later for your food … Nearly one-third of workers are sabotaging their companies’ efforts to use AI, according to new research … A list of 15 movies you should stream right now … When it comes to sheets, higher thread counts may not be better … The winning names for new snowplows in Arizona.

Funny Friday, part I

Funny Friday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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