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Home Daily Digest

Daily Digest – April 9. Connecticut Supreme Court Affirms Protections for Law Firms in Debt Negotiation Disputes; Healthcare Digital Experience Lags: A Wake-Up Call for the Industry

mikegibb by mikegibb
April 9, 2025
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Connecticut Supreme Court Affirms Protections for Law Firms in Debt Negotiation Disputes

  • The Supreme Court of Connecticut yesterday delivered a ruling on the regulation of debt negotiation services, reinforcing the separation of powers between the judicial and executive branches of government. In its decision, the Court ruled in Commonwealth Servicing Group, LLC v. Department of Banking, affirming that the regulation of debt negotiation by attorneys falls exclusively under the judicial branch, and not under the Department of Banking’s authority.
  • More details here

Healthcare Digital Experience Lags: A Wake-Up Call for the Industry

  • Health insurance companies — particularly commercial and Medicare Advantage plans — are lagging behind other industries in digital experience, according to the 2025 J.D. Power U.S. Healthcare Digital Experience Study. As more members turn to digital platforms like mobile apps and websites for managing their health plans, the need for seamless and intuitive digital experiences is growing. However, health insurers are failing to meet member expectations, especially when compared to industries like financial services and automotive finance.
  • More details here

Study Highlights Racial Disparities in Bankruptcy Outcomes

  • In 2024, more than half a million U.S. households filed for bankruptcy protection, with many opting for Chapter 13, which allows debtors to retain assets like homes or cars while entering a repayment plan. However, a concerning pattern has emerged regarding the effectiveness of this process, particularly for minority filers.
  • More details here

23 Companies Seeking Collection Talent

  • Spring is blossoming around the country. Is it also time to start looking for a new step up the career ladder? Whether you are looking for your next move or just curious what the options are, or if you want to see how your peers are attracting talent, check out this week’s job listings summary.
  • More details here

WORTH NOTING: If darkness is your friend, here are tips to keep the light out … Toothpaste that is finger lickin’ good is so popular it’s sold out … How to prepare your wallet as tariffs take effect … Whomever is put in charge of the vibe in your office has a lot of impact on how much work gets done, according to new research … How to respond when someone makes rude comments at work … How to make the perfect cup of coffee, according to science … If you are sending out resumes, here is what you need to know about how AI is scanning them … New details about the final hours of the Titanic.

Wisdom Wednesday, part I

Wisdom Wednesday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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