Suit Alleges Violations of FCRA, FDCPA, and TCPA
- It’s rare for a complaint to include claims from all three of the industry’s food groups — the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and the Telephone Consumer Protection Act — but this one is attempting the trifecta, alleging the defendant failed to reasonably investigate disputes from the plaintiff, contacted her using an automated telephone dialing system after consent was revoked, and made an unannounced visit to the plaintiff’s house.
- More details here
- This series is sponsored by WebRecon
Judge Partially Denies MSJ in FCRA Case Over Dispute Investigation
- A judge in California has highlighted one of the issues when it comes to defending reasonable investigation claims under the Fair Credit Reporting Act — making that determination is for a jury to decide. The judge denied the plaintiffs’ motion for summary judgment and partially granted the defendant’s motion.
- More details here
Revolutionizing Collector Training: Expert Strategies to Accelerate Learning and Boost Performance
- In an era of rapid technological advancement and changing consumer expectations, debt collection agencies are reimagining their approach to training new collectors. Industry experts recently shared groundbreaking insights into creating more effective, efficient, and engaging training programs that not only get collectors on the phone faster but also set them up for long-term success, during a webinar that was sponsored by Peak Revenue Learning.
- More details here
Judge Grants Motion Delaying Collector’s Deadline to Produce Documents in CFPB Suit
- A District Court judge in Georgia has granted a motion filed by a collection agency being sued by the Consumer Financial Protection Bureau delaying its deadline to produce documents and materials while the regulator determines whether it plans to proceed with the enforcement action in the first place.
- More details here
WORTH NOTING: Remember when companies were like, “we’re never going back to the office again”? Turns out they were wrong … Money-draining mistakes that people make when going on vacation … Who knew a gymnast influencer could spark a culinary debate on TikTok (a sentence I never imagined myself writing) … Did you know Uber releases a list of stuff that gets left behind by riders in its vehicles? … Finally, the president is tackling something we can all get behind (or under) … Why companies shouldn’t consider banning their employees from using AI in the workplace … Americans are stocking up on canned goods because of tariffs … How much a “made in the USA” iPhone would cost you.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
