Washington Appeals Court Overturns Dismissal Against Collection Law Firm
- A Washington Appeals Court has overturned the dismissal of a lawsuit against a collection law firm that was accused of violating a state collection law, ruling that the law firm’s actions as a collection agency were outside the scope of the litigation privilege. The ruling draws a distinction between actions taken by a law firm in its role as legal counsel and those taken in its capacity as a debt collector, which potentially opens the door for consumer protection claims against firms operating in dual roles.
- More details here
Illinois Legislature Passes Bill Prohibiting Collection of Coerced Debt
- A bill is on the desk of Illinois Governor JB Pritzker that would allow victims of coerced debt to fill out a form that would be submitted to a collection agency and would then prohibit the agency from attempting to collect on the debt. The bill, House Bill 3352, would amend the Illinois Collection Agency Act to formally recognize “coerced debt” and outline a process for survivors of domestic violence, sexual assault, and human trafficking to assert that they are not liable for debts incurred through abuse, fraud, or manipulation.
- More details here
CFPB Roundup
- While there haven’t necessarily been any major announcements related to the Consumer Financial Protection Bureau in the past few days — I guess even they like to take time off and celebrate a long holiday weekend — there have been some minor developments that are worth mentioning, including names of who might be the new director of the Bureau, as well as further withdrawals from regulatory and enforcement actions.
- More details here
23 Companies Seeking Collection Talent
- There is something for everyone in this week’s job listings. From your next stop on the way to world domination or whether you want to work in an office or remotely, there is bound to be something of interest. See which credit union is looking for a collection manager or which major debt buyer wants someone to be an organizational change manager or which collection law firm is looking for a director of legal recovery.
- More details here
WORTH NOTING: A lot of us don’t feel like we are in good health these days … Six mistakes to avoid when it comes to protecting your skin while outside … How consumers are exploiting retailers’ return policies these days … Why are people in Seattle and San Francisco spending more on their pets than people living in the South? … Answering the question of whether to leave chargers plugged in all the time … More than half of Americans admit to regularly engaging in “ghostworking” … More Americans are moving to this country than anywhere else … Everyday moves to help you live a healthier and happier life.
Wisdom Wednesday, part I
Wisdom Wednesday, part II
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