Suit Accuses Collector of Not Disclosing Call Recording
- A collection operation is facing claims it violated California’s Rosenthal Fair Debt Collection Practices Act and the California Invasion of Privacy Act because it allegedly failed to verify or validate the debt in question and also because it failed to obtain consent from the plaintiff when recording calls between the two parties.
- More details here
- This series is sponsored by WebRecon
Judge Denies Certification in FDCPA Case Involving Questionnaire to Determine Standing
- In a case that was defended by Dale Golden and the team at Martin Golden Lyons Watts Morgan and has already been to the Court of Appeals for the Third Circuit and back, a District Court judge in Pennsylvania has denied a plaintiff’s motion to certify a class in a Fair Debt Collection Practices Act case, ruling that the use of a questionnaire by the plaintiff that was sent to potential class members to determine if they had standing to participate in the case was not a “plausible straightforward method” to make that determination.
- More details here
Federal Reserve Report Offers Snapshot of U.S. Household Finances in 2024
- The Federal Reserve Board’s Economic Well-Being of U.S. Households in 2024 report paints a picture of relative financial stability—on the surface. But dig deeper and the data reveals a population still grappling with inflation, uneven job quality, and financial vulnerability.
- More details here
Compliance Digest – June 3
- Insights from Stefanie Jackman, Heath Morgan, Marissa Coyle, Nick Prola, Brendan Little, and Mitch Williamson on recent court rulings and other compliance topics to help you make decisions on what adjustments you may need to make to your operations and to prepare for what consumers and regulators may throw at you next are all in this week’s Compliance Digest.
- More details here
Frost Echols Expands with New Office in Ohio, Adds New Attorney
- Frost Echols, LLC is pleased to announce the opening of its newest office location in Medina, Ohio and the addition of attorney Crystal M. Duplay to the firm.
- More details here
WORTH NOTING: In honor of Pride Month, a guide to gender identity terms … Experts weigh in on whether to lock your luggage when traveling … Debunking myths about what happens and what to do when your devices get wet … Consumers are financing their groceries. What does that say about the economy? … Three qualities that set great AI products apart from the rest … Annika Sorenstam with some wise advice for parents of young athletes … Watching this may make you want to fly less often … A tale about being a quick thinker.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
