Getting to Know Rob Grafath of Grafath Consulting
- If you ever happen to find yourself in a conversation with Rob Grafath (and believe me, he definitely wants to have a conversation with you), don’t be put off by all of his questions. That’s just his way. You can blame a former boss of his if you want to. It makes sense that he’s great at helping teams get the most out of what they can do, thanks to watching his mentor do the same for more than two decades. Read on to learn more about Rob, how he’s been training for his current gig his whole life, and why, when you do end up meeting him, you better have a story to share.
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- This series is sponsored by TEC Services Group
Collector Didn’t Violate FCRA or FDCPA by Using Credit Report to Obtain Mailing Address, Judge Rules
- A Magistrate Court judge in Nevada has recommended claims made by a plaintiff alleging a collection operation violated the Fair Credit Reporting Act and Fair Debt Collection Practices Act when it used the plaintiff’s credit report without her permission to access her contact information and send her a collection letter. The judge also ruled on a motion for sanctions filed by a credit reporting agency that was also named as a defendant, saying that the fact that the plaintiff was representing herself was enough of a reason not to recommend a grant of attorney’s fees.
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CFPB Roundup — Employees Asked to Write ‘Death Memos’, Senate Seeks Funding Shift
- As the Consumer Financial Protection Bureau faces unprecedented upheaval under the Trump administration, three developments this week illustrate the breadth of change confronting the agency — from internal investigations being dismantled, to external political moves to defund it, to pressure-driven restitution finally reaching harmed consumers.
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Tariffs, Credit Cards, and Student Loans Are Taking a Mental Toll on Americans
- Two out of every three Americans say tariff-driven inflation is negatively impacting their mental health, according to a new survey by Debt.com. The findings draw a clear connection between financial stress and emotional strain, particularly as inflation, student loan collections, and credit card reliance converge to deepen consumers’ anxiety. “Inflation is more than an economic issue — it’s a mental health issue,” said Howard Dvorkin, CPA and chairman of Debt.com.
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WORTH NOTING: If you are “bad” at mornings, you are not alone … Did you know that there are “seasons” where the number of divorces spike upward? … How your sleeping position affects your health and comfort … More Americans are turning sour on tipping … Which hotel chain has the best rewards program? … How to spot a real smile from a fake one … A simple template to help you answer any job interview question … How to save big on buying returned items.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
