Getting to Know Sam Edens of Security Credit Services
- It takes a special kind of person to be able to look back and see what most would consider to be a failure was in fact a blessing in disguise. Sam Edens is just that kind of person. Not afraid to roll up his sleeves and put in a hard day’s work, Sam excels and wearing multiple hats and juggling multiple responsibilities. Read on to learn more about Sam, why he thinks the size of this industry is an asset, and the sport that allowed him to travel the country.
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- This series is sponsored by TEC Services Group
Judge Grants MSJ for Defendant in FDCPA, TCPA Case Over Texts, Calls to Wrong Number
- A District Court judge in Texas has granted a motion for summary judgment filed by the defendants in a Fair Debt Collection Practices Act and Telephone Consumer Protection Act case, ruling that three text messages and three phone calls over the span of eight weeks were not harassing even though the attempts were intended for someone else, and even a least sophisticated consumer would not have been confused because the messages referenced someone with a different name than the plaintiff’s.
- More details here
DFPI Flags Uptick in Debt Collection Complaints, Tightens Oversight
- In a report that was first publicized by ACA International, the California Department of Financial Protection and Innovation has released its 2024 annual report detailing activities under the California Consumer Financial Protection Law (CCFPL), and debt collectors remain a top target. Of the 2,388 consumer complaints filed under the CCFPL last year, 31% were related to debt collection, second only to crypto assets.
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AI is Surging, But Legacy Systems Are Holding Healthcare Providers Back
- A new global report reveals the digital divide complicating healthcare’s tech evolution. SOTI’s newly released report — “Healthcare’s Digital Dilemma: Calculated Risks and Hidden Challenges Exposed” — surveyed 1,750 IT leaders across 11 countries, including 200 from the U.S., and paints a picture of a healthcare sector rapidly adopting AI but struggling to shed its outdated systems. The report is important because not only are companies in the credit and collection industry working with healthcare providers dealing with this dynamic, those companies in the credit and collection industry are going through the same things themselves. Nearly all of the companies that participated said they are using legacy systems in some form or another, and nearly half said that outdated technology makes them more vulnerable.
- More details here
WORTH NOTING: The surprising trickle-down effects of being someone who carries a lot of negativity around with them … Why you may want to think twice before clicking on an unsubscribe link … Adding hot pepper to food makes you eat less, according to new research … A self-care habit to help you avoid burning out … Which car is the cheapest vehicle that comes fully loaded? … Ranking the flavors of AriZona Iced Tea … Celebrating the life of Brian Wilson in pictures … The number one complaint that people have when it comes to buying their current home.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
