Collector Facing Class-Action for Not Disclosing Identity or That Call was Being Recorded
- When is a collection call not a collection call? That may be the thrust of this case, in which a collection operation is facing class-action claims it allegedly violated the Fair Debt Collection Practices Act and the California Invasion of Privacy Act for not identifying itself and for not informing the plaintiff that a call was being recorded when it contacted the plaintiff attempting to reach someone he knew.
- More details here
- This series is sponsored by WebRecon
Judge Reduces Fee Award by 50% in FDCPA Case
- After six years of litigation, a District Court judge in Pennsylvania has awarded a plaintiff more than $62,000 in fees and costs, well below the $150,000 that was being sought after filing a class action lawsuit accusing the defendant of violating the Fair Debt Collection Practices Act.
- More details here
AI Goes Mainstream in Healthcare Revenue Cycle Management, Says New Study
- Artificial intelligence is no longer a futuristic concept in healthcare payments. It’s now a strategic necessity. More than 80% of healthcare leaders consider AI an integral part of their revenue cycle management (RCM) operations, with 70% classifying it as a top organizational priority, according to a new study commissioned by healthcare payments software provider Waystar and conducted by Forrester Consulting.
- More details here
2M Consumers Facing Garnishments Over Unpaid Student Loans: TransUnion
- The number of individuals who are at risk of having their wages garnished this summer because of unpaid student loans is nearly twice as high as the 1.2 million figure that was originally anticipated by TransUnion, according to a published report in The Wall Street Journal. About 6 million consumers are at least 90 days past due on their student loans and about 2 million of them are due to move into default in July, at which point they could face penalties like wage garnishment.
- More details here
GetixHealth, an H.I.G. Capital Portfolio Company, Completes Acquisition of Americollect
- H.I.G. Capital, a leading global alternative investment firm with $70 billion of capital under management, is pleased to announce that its portfolio company, GetixHealth, LLC, has completed the acquisition of Americollect, Inc., a leading provider of patient engagement solutions for healthcare providers, based in Manitowoc, Wisconsin.
- More details here
WORTH NOTING: What keeps tech executives awake at night? Cyber attacks (now they might start keeping you awake, too) … Heinz wants to make sure you know that ketchup is acceptable at the breakfast table … Does debt collection make the cut as a “disfavored” industry for this upcoming House hearing? … Consumers regularly face emergency expenses, according to a new report … $150,000 is the amount that people feel they need to make to live comfortably … A TikTok trick is not going to erase your student loan debt … How to reclaim your joy and curiosity in the workplace … The American Dream is falling further out of reach for many.
Trailer Tuesday, part I
Trailer Tuesday, part II
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