Judge Reduces Attorney Fee Award in FDCPA Case by More than 50%
- A District Court judge in Minnesota has reduced the amount of attorney’s fees awarded to a pair of lawyers representing a plaintiff in a Fair Debt Collection Practices Act case by more than 50%, pointing out that the only major issue in the case was figuring out how much the lawyers should get paid.
- More details here
AI’s Next Frontier: Emotional Intelligence Becoming Key to Collection-Focused Bots
- As debt collectors explore using AI to engage consumers, emotional intelligence, not just automation, is becoming the next competitive battleground. New data and tools show a growing emphasis on creating emotionally aware models that can mimic the empathy of human agents.
- More details here
CFPB Publishes Plan for Handling Criminal Regulatory Offenses
- The Consumer Financial Protection Bureau on Friday published a policy statement in the Federal Register describing how it will address criminally liable regulatory offenses, in response to an Executive Order issued by President Donald Trump last month. Criminal referrals for violations of consumer finance laws have historically been rare.
- More details here
Compliance Digest – June 30
- Get into the details on the veto of a medical debt collection bill in Nevada and New York expanding its definition of UDAAP and why a law firm didn’t meet the definition of a debt collector in this week’s Compliance Digest. Expert insights from David Grassi, Heath Morgan, and Jonathan Robbin.
- More details here
- This series is sponsored by Bedard Law Group
WORTH NOTING: A lot of young people admit to not doing this for at least six months … It’s not just you; book covers are all starting to look alike … If you are looking for a cheap laptop, here is a list of the best that are available right now … How tariffs may rain on your fireworks parade this week … Fewer young people at bars want to open tabs, and that is annoying bartenders nationwide … How Americans are cutting back on their spending when celebrating Independence Day … What you need to embrace as a replacement to business planning … Is there a double standard when it comes to who gets to work from home?
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
