Collector Sued for Not Reporting Dispute Fast Enough
- Well, that escalated quickly. We’re definitely living in a less-patient society than we used to. A plaintiff has filed a lawsuit, accusing a collection operation of violating the Fair Debt Collection Practices Act because it failed to mark an account as disputed. The kicker? From the time the dispute was received by the defendant to the time the lawsuit was filed was less than three weeks.
- More details here
- This series is sponsored by WebRecon
Collector Petitions Supreme Court to Hear Arguments in FDCPA Standing Case
- A petition has been filed with the Supreme Court to hear arguments in a Fair Debt Collection Practices Act case over whether the receipt of a letter is enough for an individual to have suffered a concrete injury and thus have standing to sue.
- More details here
Consumer Credit Issues Make Top 10 in Latest Consumer Complaint Survey
- The Consumer Federation of America (CFA) has released its 2024 Consumer Complaint Survey Report, spotlighting the top issues plaguing consumers across the country. While auto-related complaints remain the most frequent, “Consumer Credit” issues, which include complaints about debt collection, credit reporting, and other financial services, secured a spot in the top five.
- More details here
Voice AI Agents Take on Healthcare’s Costliest Problem … and Attract Millions in Funding
- The administrative burden in healthcare, estimated to cost up to $1 trillion annually, is attracting the attention of AI startups and investors alike. Two companies, SuperDial and VoiceCare AI, are leading the charge by building voice AI agents to automate the costly, time-consuming phone calls between billing teams and insurers.
- More details here
WORTH NOTING: A ranking of the best gift cards … Debunking a handful of myths when it comes to car insurance … How you start your day has a big impact on how well your day goes … These six traits define “coolness” no matter where in the world you live …Why you need to protect and prioritize the first two hours of your day … Why this could be a summer of “economic hell” … If you are cutting your cords, here are the best streaming devices … An early look at NBA free agency signings.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.




